Summary
Overview
Work History
Education
Skills
Timeline
Generic

Upendra Niroula

Burwood,NSW

Summary

Working in an environment that motivates excellence, passion for work, and loyalty toward the organization will strengthen my personal character, which will enable me to become more competitive and profound in my duties. Self-motivated and professional strong communication skills superior attention to deal confident and dedicated worker Qualifications Ability to work both in a team environment and individually to deliver excellent and consistent quality Able to follow instructions for completing multiple tasks in the work environment Initiative and a positive attitude Good communication skills Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.

Overview

2
2
years of professional experience

Work History

Crew Trainer

McDonald’s
12.2021 - Current
  • Involved
  • Work as a team in Serving the food
  • Handling the payments of the purchase made
  • Making sure the accuracy of the services etc
  • Produced training materials and gathered resources to equip crew members with learning opportunities.
  • Provided coaching and mentoring to employees.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and workflow management.
  • Taught new team members the correct procedures for all areas of operations.
  • Studied crew members during work shifts to provide feedback and guidance in improving performance.
  • Maintained current knowledge of all team position requirements.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored junior employees to improve performance, food safety, and customer service

Sales Assistant

Liquorland
04.2021 - Current
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Coordinated logistics and catering for meetings and sales events.
  • Contributed to team objectives in fast-paced environment.
  • Built relationships with customers and community to promote long term business growth.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Team Member

Woolworths Supermarket
06.2021 - 12.2022
  • Skills
  • Stock count and refilling
  • Major responsibility includes serving the costumers
  • Assisting customers with their needs and special request
  • Maintained a productive, efficient approach to all tasks.
  • Worked on different stations to provide optimal coverage and meet production goals.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.

Education

Bachelor of Science - Community Services

Acknowledge Education (Stotts College )
60, Hickson Rd, Barangaroo NSW 2000
04.2024

Skills

  • Till Counting
  • Tool Preparation
  • Quality Assurance Controls
  • Role Modeling
  • Food Safety
  • Team Leadership
  • Staff Training
  • Safe Food Handling
  • Opening and Closing Procedures
  • Cleaning and Sanitation
  • Work Planning and Prioritization
  • Employee Engagement
  • Workplace Safety
  • Customer Service
  • Dress Code Enforcement
  • Kitchen Sanitation
  • Relationship Management
  • Product Knowledge
  • Food Running
  • Mentorship
  • Training

Timeline

Crew Trainer

McDonald’s
12.2021 - Current

Team Member

Woolworths Supermarket
06.2021 - 12.2022

Sales Assistant

Liquorland
04.2021 - Current

Bachelor of Science - Community Services

Acknowledge Education (Stotts College )
Upendra Niroula