Upul Jayasena

• Managing family owned properties in and around Bundaberg CBD, and searching for opportunities in acquiring new investment properties
• Caring for & nurturing my toddler
• Cooking & Cleaning
• House and yard maintenance
• Gardening

• Liaised importing of motor vehicles from Japan to Government service officers who are eligible for concessionary vehicle permit scheme, through Japanese contacts
• Selected and ordered vehicles from Japanese vehicle auctions online, according to customer needs
• Opened Letters of Credit through local banks on behalf of customers
• Handled clearing of vehicles with wharf clerks and Government bodies including Customs and Department of Import and Export Control in Sri Lanka.
• Developed and managed relationships with vendors and suppliers.
• Consulted with customers to assess needs and propose optimal solutions.
• Provided customer service on accounts and resolved problems.

• A Computer, technical support and mobile phone sales outlet with a studio and an internet cafe
• Negotiated with importers and wholesalers of mobile phones, computers, and accessories to guarantee the best prices in town
• Managed the daily operation and monitored the progress of business
• Achievements
• Started the town’s first 3G enabled high speed internet and gaming cafe
• Became one of the leading computer hardware/software service providers in town
• Government approval was granted based on quality of work to take official photographs of individuals for Drivers’ Licenses, Passports and National Identity Cards
• Negotiated and partnered with Dialog Axiata PLC; the nation’s leading mobile phone and broadband provider’s Corporate Social Responsibility program to open the District’s first ‘EZ Seva’ (Easy Service) service point; a fully fledged service outlet that provides internet and other technology related facilities at a subsidised price for school children

• Tested and deployed new software according to needs of Faculty, Staff and Administration
• Troubleshot and repaired desktop computers, laptops, and printers, including faculty and student personal computers
• Responsible for maintaining the proper hardware/software functionality and operation of ten (10) Computer Labs, twelve (12) Classrooms with three hundred (300) general access workstations and ten (10) heavy-duty Laser Jet printers in computer labs around campus
• Teamed up with network administrators and upper management in maintaining the flawless functionality of the University computer network (LAN) in modifications and upgrades
• Around the clock tech support provided in emergency situations
• Planned and conducted training for Faculty, Staff and Students
• Supervised subordinates and assisted them with technical problems

Achievements

• Promoted as Lead Lab Manager of the tech support team
• Acknowledged for the hard work and dedication towards the University’s Cyber Summer programme in 2004, which is designed for school children to experience the modern technology used in University level.

• Supported faculty and students with computer applications, printing and logging in to the university network
• Collaborated with team of other consultants and upper management to provide high quality desk side support
• Installation of software applications and minor repairs on computers.