Sharni Johan
Gorokan,NSW
Summary
I'm a bubbly 26 year old Customer-focused professional with 9 years of experience in hospitality. I have great strengths in event planning, hospitality, management, marketing, sales and communication. Strong knowledge of organizational and business practices. Goal-driven with outstanding interpersonal communication skills to develop rapport with cross-functional teams Including motivating and training team members to provide exceptional service to guests.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Event Staff
Fuzzy Events
02.2023 - Current
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Bartending, ticket collecting, organising stock.
- Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules.
- Contributed to increased event attendance through effective promotional efforts on social media platforms.
- Coordinated with vendors for timely delivery of materials, reducing overall setup times for events.
- Directed and supervised event staff volunteers to maintain seamless event operations.
- Hung up movie posters, banners and decorations for promotional events.
Bartender, runner, gaming assistant
The Entrance Lakes Hotel
12.2022 - 10.2023
- Assisting customers in the gaming area, processing payouts, taking care of bookings and deposits, collecting the money from machines and ATMs and doing till at the end of the night.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Head bartender
Plata O'ploma
10.2020 - 11.2022
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
F.O.H MANAGER
Common Ground
11.2018 - 09.2020
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Served high customer volumes during special events, nights, and weekends.
- Mentored and trained junior team members for career advancement in hospitality.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
The Bavarian
Tuggerah & Castle Hill
05.2017 - 11.2018
- Hosting; organising and seating bookings, ensuring customers arrive and leave on time, turning over tables
- Waiting tables; ensuring tables are tended too
- Food pass; running food and drinks, setting up food station
- Hitting targets + promoting sales and events, stocking wait stations
- Setting up and closing the bar.
Waiter, bartender, runner
Glimpses
04.2016 - 05.2017
- served high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Promoted specials or upsold items effectively and boosting overall sales revenue.
Kitchen hand/cashier
Big Nicks Kebabs
11.2014 - 03.2016
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
Education
HSC -
Tuggerah Lakes Secondary Collage
01.2014
Skills
- Staff Management
- Team Leadership
- Decision Making
- Effective Communication
- Conflict Resolution
- Problem Solving
- Organizational Skills
- Customer Service
- Computer Skills
- Hiring and Training
- Training and Development
- Marketing
- Creativity and Innovation
- Event Setup and Breakdown
Certification
- 2019: RSA + RCG, Tuggerah lakes public speaking and mentor program, 40 hour famine
- 2015: 100% attendance: Tuggerah lakes College.
- 2017: Retail studies cert 2, business studies cert 2, Contemporary arts & crafts cert 2, photography cert 2, hairdressing cert 2.
Preferred Name
URANÌA
References
- Micheal Dismorr, Manager, The Bavarian, 0435 454 616, mdismorr@bavarianbiercafe.com.au
- Nic Barrat, Owner, Common Ground, 0466720225, nic@thisiscommonground.com.au
Art
Passionate in creating and being amongst art.
Timeline
Event Staff
Fuzzy Events
02.2023 - Current
Bartender, runner, gaming assistant
The Entrance Lakes Hotel
12.2022 - 10.2023
Head bartender
Plata O'ploma
10.2020 - 11.2022
F.O.H MANAGER
Common Ground
11.2018 - 09.2020
The Bavarian
Tuggerah & Castle Hill
05.2017 - 11.2018
Waiter, bartender, runner
Glimpses
04.2016 - 05.2017
Kitchen hand/cashier
Big Nicks Kebabs
11.2014 - 03.2016
HSC -
Tuggerah Lakes Secondary Collage
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