Summary
Overview
Work History
Education
Skills
Timeline
Generic

Uresha Soysa

Garran,ACT

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

16
16
years of professional experience

Work History

Sales Associate

Damas Group
09.2022 - 02.2023
  • Welcome customers to the store and answer their queries
  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
  • Team up with co-workers to ensure proper customer service
  • Comply with inventory control procedures
  • Suggest ways to improve sales
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales & Administration Assistant

Digi Media Production Pvt Ltd
08.2020 - 07.2022
  • Created and maintained reports, documents and presentations to assist with administrative support.
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
  • Cross-trained to support other teams to meet operational needs and team deadlines.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.

HR Administrator

Sri Lanka Telecom
01.2016 - 07.2020
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Managed benefits enrollment by answering questions and aiding employees with login details.
  • Assisted with writing job postings and job descriptions for boards.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.


Customer Care Officer

Sri Lanka Telecom PLC
11.2006 - 12.2015
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Communicated with customers to identify needs and expectations.
  • Took ownership of customers issues to follow problems through to resolution.
  • Kept accurate records of all customer interactions and transactions.

Education

BBA - Human Resources Management

University of Colombo
Colombo
12.2010

Excel

Tec Sri Lanka
Colombo
01.2005

Skills

  • Order Processing
  • Business Development
  • Client Account Management
  • Customer Needs Assessment
  • Sales Development

Timeline

Sales Associate

Damas Group
09.2022 - 02.2023

Sales & Administration Assistant

Digi Media Production Pvt Ltd
08.2020 - 07.2022

HR Administrator

Sri Lanka Telecom
01.2016 - 07.2020

Customer Care Officer

Sri Lanka Telecom PLC
11.2006 - 12.2015

BBA - Human Resources Management

University of Colombo

Excel

Tec Sri Lanka

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Uresha Soysa