Urmi Patel
Warrnambool
Summary
A detail-oriented and highly organized Administrative Professional with experience at reception and in supporting office operations, managing schedules, handling confidential information, and ensuring efficient day-to-day functions. Known for excellent communication skills, problem-solving abilities, and a proactive approach to administrative support.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Receptionist
South West TAFE
09.2023 - Current
- As one of the first points of contact with South West TAFE, the Reception Officer fulfils an important public relations and customer service role.
- The Reception Officer responds to course enquiries, provides course information and discusses details relating to prerequisite requirements, qualifications, and the application and enrolment procedures.
- There may be a requirement to refer potential students to other relevant staff.
- The role works cooperatively with both internal and external clients and with a range of staff across all campuses.
- Providing a range of client focused information and advisory services including application, course information and fee payment options.
- Review and update CRM and SMS systems ensuring data is maintained and compliant with SWTAFE expectations.
- Provide a range of administrative support services across the department including data entry, enquiry and application processing, reporting, printing, copying and records management to support SWTAFE business systems, processes and initiatives.
- Liaise with internal stakeholders including administration, teaching and management to ensure data is maintained and compliant with SWTAFE expectations.
- Assisted 50+ International students get onboard with SWTAFE to study and achieve their course certificates.
- Assisted in weekly banking and deposit to be made to the bank.
Anti-Money Laundering Analyst
Morgan Stanley
08.2019 - 10.2022
- This role was responsible for reviewing suspicious transactions and investigating the suspicious activity identifying red flags to determine if a further investigation is warranted.
- Investigate and monitor financial activity and transactions that appear to be suspicious.
- Perform Periodic AML refresh/reviews on risk-based schedule and updating the client’s information periodically.
- Performing screening checks to identify any high-risk attribute or PEP association.
- Actively identify, measure, control and remediate AML and reputational risk issues with partners in Global Financial Crimes Compliance and the Business Unit.
- Ensuring the documents provided by the clients are in compliance with legal and financial regulations.
- Perform processes in accordance with internal policies, develop and monitor periodic AML reporting and metrics to senior stakeholders based in US, and make recommendations to improve procedures governing AML-related activities.
- Looking after records of high-risk clients and report suspicious activities, if any; Assisting the implementation of an Anti-Money Laundering program of an organization; Arranging inspections from third-party organizations and eliminating mistakes in the program, if any.
- Performed AML on a very sensitive client with very less time frame which also had a different process than what we had for our other clients.
- Finished that project right on time and the client was satisfied with all the outcomes.
Intern in Good and Services Tax (GST) Department
Kotak Mahindra Bank
07.2018 - 09.2018
- Worked as an intern in the Goods and Service Tax Department (GST) and analyzed the data and coordinated with the clients to avail their Input Tax Credit.
- Prepared monthly working sheet for filing of returns under the Goods and Service Tax Act and co-ordinated with the management to ensure timely filing of the same.
- Collation of required details and documents for annual return under the Income Tax Act and co-ordinating with the Tax Auditor for filing of the same on timely basis.
- Spent time assisting clients in their GST compliance by way of preparing GST returns, conducting GST reviews and handling queries.
- Assisted in the provision of GST advisory services, including GST due diligence and seeking GST rulings.
- Data Compilation and Document Coordination - New GST Registration, Amendments in GST Registration, Cancellation of GST Registrations.
- Departmental Notices Management - Coordinating details for notices received from tax department with internal teams, sharing the notices with consultants, coordinating replies to be submitted to tax department, submission of reply with the department.
Education
Diploma of Applied Corporate Governance and Risk Management -
Governance Institute of Australia
06.2023 - 12.2024
Company Secretary -
Institute of Companies Secretary of India (ICSI)
08.2016 - 02.2022
Bachelor’s - commerce
KES Shroff College of Arts And Commerce
07.2016 - 04.2019
Skills
- Analytical Skills
- Strategic Planning
- Risk Analysis
- Compliance Management
- Leadership
- Budget Forecasting
Timeline
Receptionist
South West TAFE
09.2023 - Current
Diploma of Applied Corporate Governance and Risk Management -
Governance Institute of Australia
06.2023 - 12.2024
Anti-Money Laundering Analyst
Morgan Stanley
08.2019 - 10.2022
Intern in Good and Services Tax (GST) Department
Kotak Mahindra Bank
07.2018 - 09.2018
Company Secretary -
Institute of Companies Secretary of India (ICSI)
08.2016 - 02.2022
Bachelor’s - commerce
KES Shroff College of Arts And Commerce
07.2016 - 04.2019
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