Urmila Ghallay
Perth,WA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Store Associate
Lottery west and News Agency
Maylands, WA
03.2024 - Current
- Assisted customers in selecting lottery tickets and news publications.
- Operated point-of-sale system for transactions and cash handling.
- Maintained cleanliness and organization of the store environment.
- Stocked shelves with new inventory and ensured proper product placement.
- Provided excellent customer service by answering inquiries and resolving issues.
- Collaborated with team members to achieve daily operational goals.
- Processed returns and exchanges according to company policies.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
DevOps Engineer
SELISE Digital Platforms
Thimphu, Bhutan
11.2021 - 12.2022
- Led and optimized Kubernetes clusters across cloud and on-premise environments with team of two
- Ensured continuous availability of CI/CD pipelines, improving deployment efficiency and reliability using tools such as github workflow, jenkins and ansible
- Deployed applications in development and production environments, ensuring smooth releases and on time delivery
- Monitored application uptime and logs, ensuring rapid issue identification and resolution
- Administered windows and Unix systems, automating manual tasks and streamlining workflows
- Developed and implemented automated tools and processes to accelerate deployment cycles and reduce manual intervention
- Implemented IT components such as Firewalls, proxies, VPN networks and operating systems (both Windows and Unix)
- Utilized CI/CD tools such as Jenkins, GitHub and Ansible to streamline and automate deployments
- Implemented security hardening practices to protect systems and data
- Installed monitoring tools such as Elasticsearch, Prometheus and Grafana to visualize, monitoring logs of various applications for errors and failures and maintaining application uptime
- Implemented and automated database backups, securing backups with encryption keys to maintain data integrity
Education
Masters - Computing, Cybersecurity
Curtin University
01.2024
Bachelor of Technology - Computer Science and Engineering, Cybersecurity
Lovely Professional University
India01.2021
Skills
- Linux and Windows administration
- Point-of-sale operation
- Automation and scripting
- Networking fundamentals
- DevSecOps practices
- Penetration testing techniques
- CI/CD processes
- Problem-solving abilities
- Bash and PowerShell scripting
- Container orchestration with Kubernetes
- Containerization using Docker
- Active Directory management
- Configuration management with Ansible
- Package management with Helm
- Version control with GitHub
- Continuous integration with Jenkins
- Database management (Postgres, Redis, MySQL)
- Cloud services (AWS, Google Cloud, Azure, DigitalOcean)
- Python programming skills
- Intrusion detection systems
- Intrusion prevention systems
- Incident response strategies
- Kali Linux proficiency
- Customer service excellence
- Troubleshooting expertise
- Data management practices
- DNS and DHCP administration
- Customer service
- Administrative support
- Team collaboration
- Time management
- Basic IT troubleshooting
- Effective communication
- Attention to detail
- Data entry
- Problem solving
- Technical support
- Phone etiquette
- Customer and client relations
- Basic accounting
- Mail handling
- Appointment scheduling
- Multitasking and prioritization
- Security awareness
- Documentation and reporting
- Microsoft 365 expertise
Timeline
Store Associate
Lottery west and News Agency
03.2024 - Current
DevOps Engineer
SELISE Digital Platforms
11.2021 - 12.2022
Masters - Computing, Cybersecurity
Curtin University
Bachelor of Technology - Computer Science and Engineering, Cybersecurity
Lovely Professional University
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