URMILA TANDUKAR
Glenorchy,Tas
Summary
Bring a unique blend of strategic thinking, hands-on experience, and a commitment to achieving organisational objectives.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Everyday Insurance (Car/ Home/ RSA)
12.2021 - Current
- Providing exceptional customer service by answering incoming calls/ chats, responding to inquiries, and resolving customer issues or concerns related to insurance policies, billing, and general inquiries
- Assisting customers with policy-related matters, such as policy changes, coverage details, premium payments, and policy renewals
- Addressing customer complaints and escalations in professional and empathetic manner, aiming to achieve satisfactory resolution and maintain customer satisfaction
- Identifying opportunities to cross-sell or upsell insurance products and services to existing customers, based on their needs and preferences
- Adhering to established service quality standards; call handling protocols, and compliance guidelines
- Striving to achieve service level agreements related to call handling time, customer satisfaction, and other performance metrics.
Sales Assistant
Pandora
08.2021 - 12.2021
- Ensuring high levels of customer satisfaction through excellent sales service, achieving individual as well as store target, ensuring to maximize profitability by achieving daily performance objectives and key performance indicators (KPIs), maintaining knowledge of current sales and promotion; pricing and marketing standards, performing various sales and register transactions including ringing in purchases.
Customer Service Representative
Mood Food Rokeby (Benetts Petroleum)
12.2020 - 12.2021
- Providing customers with friendly and efficient service, answering customer queries and complaints in courteous manner, working cooperatively in team environment, ascertaining customer needs and wants, providing training to new staff, cash handling, safety food handling, balancing cash register, taking customer's orders on phone.
Customer Service (Supervisor)
Coles
01.2020 - 01.2021
- Providing excellent customer service, running stock, balancing cash register, replenishing stocks, working cooperatively in team, handling refunds and exchange, handling customer complaints in courteous manner, organizing team to provide effective and efficient services.
Assistant Manager
Hungry Jacks
12.2015 - 08.2019
- To maintain accurate working of restaurant, which includes, operational health and safety, food safety, supervising, training and motivating staff across range of restaurant functions
- Reduced staff turnover by ensuring employees were trained effectively and challenged beyond their comfort zones
- Maintaining labor cost and achieving target for week
- Effectively rostering staff according to sales target for day
- Balancing cash register and preparing end of day report
- Tracking all invoices and credit notes
- Adjusting every day forecast sales according to last year sales
- Ensuring staff is following procedures and safety food handling
- Encountering wide range of customer issues and resolved customer complaints effectively
- Learned and promulgated selling skills for maximising revenue
- Ordering food and necessary condiments according to sales target for week, ensuring inventory on hand is sufficient
- Focusing on Food critical and providing quality food to customer
- Tracking inventory on daily, week, and monthly basis.
Account Assistant
Allam Haullage PTY LTD
02.2018 - 06.2018
- Tracking invoices, archiving all important documents, filing sales invoices, filing all expense dockets, entering all invoices in XERO, reconciling debits and credits in XERO, tracking employees ABN and GST.
Education
Diploma of Information Technology (Networking) -
RGIT
Hobart, TAS04.2020
Master of Professional Accounting and Business Administration -
Holmes Institute
Sydney, CBD01.2018
Bachelor of Business Accounting -
Victoria University
Sydney, CBD03.2015
Diploma in Business Management - Business Management
Crown Institute of Business Technology
Australia11.2012
Skills
- Proficient use of Microsoft Excel, Word, PowerPoint
- Excellent written and verbal communication skills
- Confident, articulate, and professional speaking abilities and experience
- Empathic listener and persuasive speaker
- Excellent presentation and negotiation skills
- Competitive attitude
- Proven adaptability to differing cultural and business environments
- Enjoy working as team as well as independently
- Cross-Functional Collaboration
- POS Systems and Ordering Platforms
- Customer Relations
- Live chat support
- Order and Refund Processing
- Administrative Support
- Quality Assurance Controls
- Money handling abilities
- De-Escalation Techniques
- Product and service knowledge
- Sales Transactions
- Account Management
- Paperwork Processing
- Professional telephone demeanor
Training
- Hungry Jacks Basic Management Training
- First Aid Training
- Fire Training from Chubb
- Macromatix Inventory Training
- Food Handling Certificate (SERV Safe)
- Health and Safety Training
References
Available on request
Timeline
Customer Service Representative
Everyday Insurance (Car/ Home/ RSA)
12.2021 - Current
Sales Assistant
Pandora
08.2021 - 12.2021
Customer Service Representative
Mood Food Rokeby (Benetts Petroleum)
12.2020 - 12.2021
Customer Service (Supervisor)
Coles
01.2020 - 01.2021
Account Assistant
Allam Haullage PTY LTD
02.2018 - 06.2018
Assistant Manager
Hungry Jacks
12.2015 - 08.2019
Diploma of Information Technology (Networking) -
RGIT
Master of Professional Accounting and Business Administration -
Holmes Institute
Bachelor of Business Accounting -
Victoria University
Diploma in Business Management - Business Management
Crown Institute of Business Technology
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