Service consulting professional, skilled in developing client relationships and optimizing service delivery. Adept at identifying client needs and providing tailored solutions that drive satisfaction. Reliable team player with strong focus on achieving impactful results and adapting to changing environments.
Work History
COMMUNITY SERVICES CONSULTANT
1 Year
05.2021 - 05.2022
Assessing client's eligibility for services, identifying risks and vulnerabilities
Linking clients to specialist teams based on their needs, goals, and requirements
Assisting callers navigate funding systems and link them to suitable support services
Undertaking ongoing professional training and understanding the latest development in the services provided in the Disability Sector.
SUPPORT COORDINATOR
3 Months
AUSTRALIAN COMMUNITY HOME CARE | 08.2020 - 11.2020
Working with customers to achieve their goals in line with their NDIS plan
Providing ongoing support coordination services to customers in line with their NDIS plan
Using a coaching approach to assist customers in capacity building
Utilising Knowledge of Supported Independent Living
Managing support workers and staff recruitment
Maintaining accurate and up to date case notes on customers progress
Ensuring to adhere with Work Health and Safety guidelines
Engaging with customers, their supports and 3rd party organisations in a professional manner
Undertaking work in line with the organisations policies, procedures and values
Complying with all relevant legislation and codes of conduct
Maintaining an up to date knowledge of the NDIS systems and practices
Maintaining clear professional boundaries with customers
Maintaining an up to date knowledge of local services and organisations customers can utilise.
LOCAL AREA COORDINATOR
2 Years 9 Months
10.2017 - 07.2020
Assisting clients in linking them to the NDIS, to information and support in the community,
Gather information with the client for the development of their First Plan,
Identify and assist the client to start their NDIS journey by supporting them to implement their plan and connect them to the community,
Work with the local community to promote a more welcoming and inclusive environment for people with disability.
ACADEMIC NOTE TAKER
1 Year 3 Months
WESTERN SYDNEY UNIVERSITY | 06.2016 - 09.2017
Academic Note taking for various subjects across different courses
Take lecture notes and add notations for the students assigned
Photocopy notes
Being punctual to lectures and attending all lecture, tutorials and seminars
Collecting any additional handouts or material on the behalf of the students assigned who are either sick or have disabilities.
AMBASSADOR
2 Months
AT DAVID JONES | 10.2015 - 12.2015
Assist in Consumer Promotions through face-to-face interaction with customers,
Assist in Retail Promotions by selling features and benefits of the product,
Make use of effective problem solving
Maintain a presentable and healthy appearance both in body and mind,
Demonstrate product knowledge and strong attention to detail.
TRAINEE TECHNICAL OFFICER
1 Year 6 Months
THE CHILDREN'S HOSPITAL AT WESTMEAD | 07.2013 - 01.2015
Performed special staining procedures when requested
Prepared microscopic slides on human tissue for diagnostic purposes
Processed specimen accessioning to include all manual and computerized entry
Evaluated the adequacy of stains and chemicals for the use and adjusted accordingly
Performed histochemical and immunohistochemical stains on a variety of tissues as per the Pathologists directions
Followed the laboratory's procedures for specimen handling and processing, tested analyses, reported and maintained records of test examinations
Maintained records to demonstrate that proficiency testing samples were tested in the same manner as patient specimens
Specimen check-in, accession allocation, used Laboratory Management systems such as Pathnet
Assist Anatomical Doctors by preparing for the autopsies and assisting as instructed by the Anatomical Surgeons.
CLIENT SERVICE OFFICER
3 Years 10 Months
TELECOM SERVICES AUSTRALIA | 03.2008 - 01.2012
Arrange all appointments for 3 account executives
Maintain records of each appointment that is conducted;
Contact prospective customers and establish or develop business relationships with them
Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, calculator, shredding machine and photocopy machine
Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
Managing ongoing promotional campaign for clients.
PROJECT OFFICER
3 Months
BREAST SCREEN WESTERN | 06.2007 - 09.2007
Assist in Office Administration
Create financial and statistical tools and reports using spreadsheets
Manage, organise, and update relevant data using database applications
Interpret instructions and issues arising, and then implement actions according to administrative policies and procedures
Research and investigate information to enable strategic decision making by other staff members and supervisors
Arrange and participate in meetings, conferences, and project team activities
Approve decisions, requests, expenditure, and recommendations on behalf of senior supervisor and managers in their absence, according to agreed guidelines and policies
Adhere to stated policies and procedures relating to health and safety, and quality management
Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
Preparing appointment letters for cancer patients
File data and perform other routine clerical tasks as assigned and for other departments as needed
Establish and maintain effective working relationships with co-workers, supervisors, and the clients.
TRAINEE TITLING OFFICER
2 Years
LANDS | 01.2005 - 01.2007
Perform Land Office Administration and Relief Receptionist duties
Copy or summarise recorded documents, such as mortgages, trust deeds, and contracts, that affect property titles
Read search requests in order to ascertain types of title evidence required and to obtain descriptions of properties and names of involved parties
Prepare reports describing any title encumbrances encountered during searching activities, and outlining actions needed to clear titles
Obtain maps or drawings and delineating properties from company title plants, county surveyors, and/or assessor's offices
Examine individual titles in order to determine if restrictions, such as delinquent taxes, will affect titles and limit property use
Confer with realtors, lending institution personnel, buyers, sellers, contractors, surveyors, and courthouse personnel in order to exchange title-related information or to resolve problems
Prepare lists of all legal instruments applying to a specific piece of land and the buildings on it
Enter into record keeping systems appropriate data needed to create new title records or update existing ones
Verify accuracy and completeness of land-related documents accepted for registration; prepare rejection notices when documents are not acceptable
Direct activities of staff members who search records and examine titles, assigning, scheduling, and evaluating work, and providing technical guidance as necessary.
Education
Juris Doctor - Law
WESTERN SYDNEY UNIVERSITY | Parramatta | 2022 - 2026
(Part-time Study on Parramatta Campus)
Dean's List, [Autumn, 2022]
Bachelor of Science - BIOLOGICAL SCIENCES, General Biology, Microbiology
UNIVERSITY OF WESTERN SYDNEY | Parramatta | 04.2014
Professional Development Studies: Histopathology and Forensic Pathology.
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