Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ursula Dowling

Mackay,QLD

Summary

Dedicated Nurse with over 24 years of experience in the effective and efficient management of Disability, Aged Care, Mental Health, Emergency Mental Health 1800 number services. Providing outstanding levels of care through ongoing learning and self development expertise, methodical patient assessment and evaluation and continued compassionate support. Driven, hardworking Endorsed Enrolled Nurse bringing demonstrated patient care, medication monitoring and treatment management expertise. Adaptable and resilient with strong attention to detail, clinical expertise and emergency response experience. Bringing 24-year record of success in nursing and desiring Case worker Peer support position .

Professional caregiver with strong background in providing comprehensive support services. Adept at fostering collaboration within teams and ensuring needs are met efficiently. Skilled in crisis intervention, emotional support, and daily living assistance. Reliable and adaptable, consistently contributing to positive outcomes for clients and colleagues.

Qualified Nurse Support Worker known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring comfortable and safe environment. Proven skills in effective communication and problem-solving.

Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.

Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.

Reliable Support Worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Healthcare professional with proven track record in supporting patient care and clinical operations. Adept at collaborating with multidisciplinary teams to ensure quality outcomes and adapt to evolving needs. Possesses expertise in patient communication, medical terminology, and administrative tasks. Known for reliability, strong work ethic, and patient-focused approach.

Knowledgeable Nurse Support Worker with solid background in healthcare support. Skilled in assisting with daily patient care and contributing to positive patient experience. Demonstrated ability in maintaining patient records and supporting medical staff effectively.

Experienced with patient care and support tasks. Utilizes effective communication to enhance patient experiences and support team dynamics. Knowledge of healthcare procedures ensures seamless care delivery and operational efficiency.

Healthcare professional with commitment to high standards and result-driven care. Known for valuable contributions in patient assistance and supporting healthcare teams. Reliable and adaptable, with strong skills in patient care and communication, fostering collaborative working environment.

Reliable Nurse Support Worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Well-rounded Personal Care Aide with 30 years years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and day to day living. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.

Attentive Nurse and Support worker passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational, and conflict management skil

Overview

28
28
years of professional experience
1
1
Certification

Work History

Support Worker

Blue Iris
08.2023 - 10.2024
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
  • Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
  • Monitored vital signs and reported any abnormal findings promptly to nursing staff, facilitating early intervention when necessary.
  • Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
  • Maintained a clean and safe environment for patients, staff, and visitors by adhering to infection control protocols.
  • Facilitated communication between patients, families, and healthcare providers, helping to ensure understanding of care plans and expectations.
  • Kept accurate records for client files and handled related paperwork.

Support Worker

Maple
04.2021 - 08.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
  • Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
  • Monitored vital signs and reported any abnormal findings promptly to nursing staff, facilitating early intervention when necessary.
  • Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
  • Maintained a clean and safe environment for patients, staff, and visitors by adhering to infection control protocols.
  • Contributed to a positive work culture by supporting colleagues in their duties and offering assistance when needed.

Enrolled Endorsed Nurse

N.S.W Government Health
01.1997 - 09.2020
  • Accurately and efficiently administered medication in line with stringent regulations.
  • Worked closely with Registered Nurse and fellow collogues to ensure consistent communication across all aspects of nursing for continued best care practices.
  • Aided training and mentoring of Endorsed Enrolled Nurse to develop junior members for a high-functioning team.
  • Built caring and compassionate relationships with patients to provide emotional support and encouragement during
  • Supported patients with medical ,disabilities aged care Mental health conditions, planning and implementing strategies for optimum recovery.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Worked effectively within healthcare teams on successful basis .
  • Recorded details regarding all therapies,
  • Developed relationships with medical, welfare, educational and other agencies regarding referral and service provision for clients.
  • Performed thorough client mental health assessments to establish treatment options and develop effective treatment plans.
  • Provided support to clients experiencing substance abuse issues, offering access to additional resources as needed.

Education

High School Diploma -

Saint Patrick's Collage
11 1980

No Degree - Endorsed Enrolled Nursing

Kingswood TAFE

Certificate V1 in Disability

Australian Community And Management Collage
Gosford, NSW
03-2024

Endorsed Medication

Wetherill Park TAFE
2000

Skills

  • Band 24 years registered
  • Mental Health and Disabilities assessments
  • First-class patient care
  • Computerized charting specialist
  • Patient education
  • Vital signs
  • Equipment sterilization
  • Staff supervision
  • Room preparation
  • Medication administration
  • Nursing staff leadership
  • A&E experience
  • Charting and reporting
  • Risk management processes and analysis
  • Excellent Mental health Disability service
  • Disability Mental Health qualified
  • Expertise
  • Strong verbal communication
  • Team liaison
  • Team leadership
  • Extremely organized
  • Team player
  • Problem solving
  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support
  • Daily living assistance
  • Confidentiality and privacy
  • Cleaning and sanitizing
  • Active listening
  • Reliability and punctuality
  • Adaptable to change
  • Progress documentation
  • Respect for privacy
  • Behavior redirection
  • Client documentation
  • Personal hygiene assistance

Certification

  • PCHM - Personal Care Homemaker
  • PCW - Personal Care Worker
  • DCA - Direct Care Aide
  • NCPCT - Patient Care Technician
  • PCA - Personal Care Aide
  • CPCT/A - Patient Care Technician/Assistant
  • Licensed Enrolled Nurse - May 2025

Languages

English
Full Professional

Timeline

Support Worker

Blue Iris
08.2023 - 10.2024

Support Worker

Maple
04.2021 - 08.2023

Enrolled Endorsed Nurse

N.S.W Government Health
01.1997 - 09.2020

No Degree - Endorsed Enrolled Nursing

Kingswood TAFE

Endorsed Medication

Wetherill Park TAFE

High School Diploma -

Saint Patrick's Collage

Certificate V1 in Disability

Australian Community And Management Collage

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Ursula Dowling