Ursula Faithfull
Geraldton,WA
Summary
A highly experienced and dedicated frontline professional with a strong focus on client engagement and management, including administrative skills. I am proficient at establishing strong rapport with individuals from diverse backgrounds. I am proactive with communication and networking and the development of strong working relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Counsellor and Intervention Officer at the MCIS
Desert Blue Connect - Men's Community Intervention
01.2021 - Current
- Caring Dads Group Facilitator
- Intake appointments
- Risk assessments
- Case management
- Partner contact
- Therapeutic counselling
- Historical sexual assault counselling
- External referral application and warm referrals
- Maintaining working relationships with key stakeholders,
- Maintaining personal development and education through workshops and courses within and outside of the local community,
- Manage and supervise administration staff, provide coaching and support as required,
Residential & Community Support Worker
Ruah Community Services
12.2017 - 01.2022
- Goal planning contributing to the achievement of client goals in line with the Model of Care.
- Report writing using analytical reasoning.
- Support, mentor and work alongside clients and supporting staff members.
- Advanced computer skills, proficient in Microsoft Office and client reporting system.
- Engage and maintain professional relationships with clients, and their wider formal and informal supports, with multiple needs and challenges.
- Work with clients with complex issues who experience chaotic life circumstances such as homelessness, AOD use, family/domestic violence and mental health issues.
- Contribute to the vision, mission, core values and the guiding principles of the organisation.
- Knowledge and understanding of diversity, gender and social inclusion, particularly Aboriginal culture.
Founder and Facilitator
Emergence Australia
01.2013 - Current
- Designing and facilitating workshops for self-empowerment, confidence building, life skills and community engagement and self-esteem
- Facilitating at the Midnight Basketball community program (2014), Facilitating workshops to Geraldton Regional TAFE formerly the Durack Institute of Technology students within the ‘NOW’ New Opportunities for Women course (2014)
- Collaborative facilitation of Midwest respect ‘Love Bites’ program within schools and flexible learning centres (2014), Graduation event coordinator for the “SHINE” program for “at risk” year 9 girls in 2013
- Designing and facilitating workshops for ‘SHINE’ groups at Champion Bay Senior High School formerly John Wilcock College
- Establishing and strengthening partnerships and networks that contributes to mutual accountability and outcomes
- Maintaining working relationships with key stakeholders
- Maintaining personal development and education through workshops and courses within and outside of the local community
- Manage and supervise administration staff, provide coaching and support as required
- Co-winner of the Goodness award for Sustainability and Innovation 2014 for Midwest Respect – Love Bites
Skills
- Community Relations
- Leadership
- Report Writing
- Work Coordination
- Innovation and Creativity
- Strategic Planning
- Process Improvement
- Program Evaluation
- Idea Development and Brainstorming
- Emergency and non-emergency response
Certification
- Bachelor of Social Work (Honours) - 2021
- Caring Dads facilitator - 2022
- Certificate IV Community Services and Youth - 2014
- Love Bites Respectful Relationships facilitator - 2013
Accomplishments
- Co-winner of the Goodness award for Sustainability and Innovation 2014 for Midwest Respect – Love Bites Respectful Relationships facilitation
- Ruah Community Services Living Values Award (2020)
Affiliations
- Australian Association of Social Workers
Volunteer Positions
- WACHS, Consumer Representative for Standard 5 Comprehensive Care Committee, 2019-2021
- WACHS, Midwest Working Group, 2020
- City of Geraldton Greenough Reconciliation Action Group, 2021
- Women’s Health Resource Centre, 2014 -2017, Project coordinator of the “Big Pram Walk” November 2014 (PANDA),
- PCYC Geraldton, Administration Assistant, 02-10/2015
Key Skills And Attributes
- Excellent communication skills with the ability to liaise with people from all levels
- Excellent organisational skills and eye for detail
- Proactive, professional and flexible approach with excellent self-management skills, ensuring work is completed on time and to a high quality
- Well-presented and professional with demonstrated experience in providing excellent service
- High level computer literacy with strong MS office skills
References
- Lindsey Money, Mental Health Clinician - Manager, Midwest Mental Health Service & Drug and Alcohol Services, 9956 1999
- Glenise Ullrich, Manager Coordinator Men's Community Intervention Service, 0427 251 050
- Lynette Greenlees, Coordinator & Family Counsellor, Ngala – Geraldton Family Counselling Service, 9921 4477, 0427 213 721
Training
- Graduate Diploma of Family and Relationship Therapy (Commenced January 2024 – end date 2025)
- Supporting fathers mental health during the perinatal period - 2023
- Supporting children and young people bereaved by domestic homicide -2023
- Caring Dads (accredited facilitator) - 2022
- Stronger Smarter Yarn for Life (Indigenous Mental Health suicide prevention) - 2022
- Interplay Masterclass 1/2day workshop with Interplay Therapy - 2022
- Trauma Informed Practice – 2021
- Cultural Competency in the community, Reconciliation strategy for the City of Geraldton Greenough (CGG) (Danny Ford) - 2021
- Senior First Aid - 2021
- Cultural Foundations (Jolene Hicks) - 2020
- Cultural Awareness (Danny Ford) - 2014
- Mental Health First Aid -2017
- Youth Mental Health First Aid - 2014
- Love Bites (Respectful Relationships) trained facilitator - 2013
Timeline
Counsellor and Intervention Officer at the MCIS
Desert Blue Connect - Men's Community Intervention
01.2021 - Current
Residential & Community Support Worker
Ruah Community Services
12.2017 - 01.2022
Founder and Facilitator
Emergence Australia
01.2013 - Current
- Bachelor of Social Work (Honours) - 2021
- Caring Dads facilitator - 2022
- Certificate IV Community Services and Youth - 2014
- Love Bites Respectful Relationships facilitator - 2013
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