Ursula Tolar
Sydney,NSW
Summary
Dependable retail professional with experience in customer service, payment processing, and merchandising. Strong communicator, team-oriented, and eager to learn. Passionate about delivering exceptional service and improving customer satisfaction.
Overview
50
50
years of professional experience
Work History
Pharmacy Assistant
Chemist Outlet
Baulkham Hills, Australia
2004.06 - 2024.10
- Assist customers with their pharmaceutical needs and aid pharmacy staff in ensuring the store runs smoothly
- Customer service and relations
- Maintenance of stock and store cleanliness
- Managing customer transactions
- Appearing in a television campaign for telfast due to winning merchandising competition
- Gold medal winner for Elastoplast merchandising
- Employee of the month 2005, 2012, 2016, 2019
- Three time recipient of Phyzer training award - 2008, 2011, 2012
Pharmacy Assistant
Riverstone Pharmacy
Riverstone, Australia
2003.01 - 2004.06
- Assist customers with their pharmaceutical needs and aid pharmacy staff in ensuring the store runs smoothly
- Customer service and relations
- Maintenance of stock and store cleanliness
- Managing customer transactions
Dispensary Assistant
Crestwood Centre Pharmacy
1998.01 - 2003.01
- Attended to customer service inquiries and ensured the correct timely dispensing of prescription medication
- Developed Customer relations
- Dispensed medication
- Employee of the month November2000, January2003
Customer Service and Catering
BBQ Spit Roast
1998.11 - 2000.12
- Worked in a call center attending customer enquiries and booking parties, often required to prepare food, and serve guests at parties
- Take party enquiries, mail promotional
- information
- Assist customers with enquiries, bookings, and complaints
- Catering duties including ordering food, preparation and serving of food
- Employee of the month Dec 1998, Feb 1999
- Customer service excellence award 199
2IC
Tolar Pharmacy
1985.01 - 1998.01
- Ensure the smooth running of the pharmacy in - store and behind the scenes
- Assist with customer enquiries
- Dispense prescriptions
- Accounts management and accounts receivable
- Stock ordering and maintenance
- Assisting in the management of staff
- Organise and distribute Webster packs
- 1989, 1990 small business award
Cashier
Red S
1977.12 - 1985.05
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Welcomed customers, offering assistance to help find store items.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customer inquiries regarding store policies and procedures.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers promptly and responded to questions.
- Resolved customer complaints professionally in accordance with company policy.
Housekeeper
Hilda's domestic services
1975.03 - 1977.12
- Observed proper use of chemicals when cleaning various surfaces.
- Ensured that all health standards were met during cleaning operations.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Disinfected telephones, light switches and other frequently touched objects.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Education
Natio Consultant -
Natio Online Training
02.2025
Pharmacy club -
02.2025
S2 -
Pharmacy Guild
2012-07
Microsoft Office And MYOB -
Baulkham Hills Council
2000-09
Max Factor Consultant -
Max Factor Training
1988-05
Business Administration -
Metropolitan Business College
1970-11
Skills
- Customer service excellency
- Customer relations
- Complaint resolution
- Staff mentoring
- Product recommendations
- Point of sale proficiency
- Scanner operations
- Cash drawer balancing
- Online order preparations
- Retail merchandising
- Product restocking
- Cleaning and sanitizing
- Quality control
Hobbies and Interests
- Keeping up with world affairs.
- Staying up to date with new and upcoming products.
- Traveling.
- Reading.
- Gardening
- Antiquing
- Arts and craft
References
- Kevin Vo, 0468780026
- Sami Flight fuda, 0433164897
Timeline
Pharmacy Assistant
Chemist Outlet
2004.06 - 2024.10
Pharmacy Assistant
Riverstone Pharmacy
2003.01 - 2004.06
Customer Service and Catering
BBQ Spit Roast
1998.11 - 2000.12
Dispensary Assistant
Crestwood Centre Pharmacy
1998.01 - 2003.01
2IC
Tolar Pharmacy
1985.01 - 1998.01
Cashier
Red S
1977.12 - 1985.05
Housekeeper
Hilda's domestic services
1975.03 - 1977.12
Natio Consultant -
Natio Online Training
Pharmacy club -
S2 -
Pharmacy Guild
Microsoft Office And MYOB -
Baulkham Hills Council
Max Factor Consultant -
Max Factor Training
Business Administration -
Metropolitan Business College