Urszula Prokopiev
Chifley
Summary
I am a dynamic and results-driven professional with a proven track record in account management and sales expertise. I have excelled in customer engagement, relationship building, and exceeding sales goals. My ability to educate healthcare professional about product benefits and innovations has been a key driver to my success. I leverage exceptional communication to foster client satisfaction and business growth.
I am eager to to bring my expertise in sales, customer engagement and market analysis to your team.
Overview
20
20
years of professional experience
Work History
Account Manager
Optos
08.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts in ophthalmology and optometry, ensuring timely communication and effective problem resolution.
- Achieving growth in sales in the ophthalmology and optometry market.
- Built business by hosting and attending events, launching special promotions and reaching out to local experts.
Product Manager
Device Technologies
01.2017 - 06.2019
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
- Maintained a high level of interaction and communication with all principals relevant to my brand portfolio.
Product Specialist Cardiology and Managed Services
Decive Technologies
05.2014 - 12.2016
- Set up appointments with potential and current customers to discuss new products and services
- Maintained communication with all clients to assess overall satisfaction, resolve complaints and promote new offerings.
- on site product demonstrations and meeting with CEOs when a hospital was looking to take on a managed service.
- Tailored sales approach and techniques to specific client needs to increase marketing effectiveness.
- Exceeded sales goal by at least 10% annually.
Product Specialist Ophthalmic Capital Division
Device Technologies
05.2008 - 04.2014
- Assisted with demonstrations for [Product or Service] to showcase functionality.
- Trained and provided coaching to junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Performed cold-calling and followed up on leads to secure new revenue
- Exceeded sales goals by at least 10% annually.
- Recommended accurate and effective solutions to customers after identifying their needs.
Orthoptist
Sebban Eye Centre
09.2004 - 05.2008
- Worked in general and refractive clinic conducting patient history, VA screening, VF, OCT, corneal topography and retinal photography.
- Explained pre and post operative procedures to patients and reviewed surgical plan.
- Worked well with patients, staff and manufacturer representatives to carry out successful office and patient related work each day
- Improved delivery of patient care through reviewing and implementing strategic improvements to clinical approaches.
Education
Bachelor of Science - Orthoptics
The University of Sydney
Cumberland Campus01-2005
Skills
- Account management
- Customer engagement and relationship building
- Organised and efficient multi-tasker
- KPI tracking and deadline-oriented
- Sales expertise and business planning
- Exceptional communication
Languages
Polish
Native or Bilingual
Timeline
Account Manager
Optos
08.2019 - Current
Product Manager
Device Technologies
01.2017 - 06.2019
Product Specialist Cardiology and Managed Services
Decive Technologies
05.2014 - 12.2016
Product Specialist Ophthalmic Capital Division
Device Technologies
05.2008 - 04.2014
Orthoptist
Sebban Eye Centre
09.2004 - 05.2008
Bachelor of Science - Orthoptics
The University of Sydney
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