Urusha Shrestha

• Assisted AIN in fulfilling the personal care needs of residents.
• Assisted residents with activities of daily living.
• Physically feeding residents who are unable to do so themselves under the direction of the RN and AIN.
• Assist AIN in showering and bed washes of the residents.
• Assist with dressing and grooming of residents.
• Assisted AIN with residents transfers and manual handling.
• Worked under the direction of Registered Nurse and AIN.

• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Managed high-stress situations effectively, maintaining professionalism under pressure.
• Accomplished multiple tasks within established timeframes.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.

• Make settlement entries of ECC clearing transactions
  IPS/RTGS transfer.
• Ensure the proper record of regular ATM maintenance.
• Issuance of balance certificate and manager's cheque.
• Prepare Telephonic Transfer/SWIFT remittance as per NRB guidelines.
• Handle customer's complaints regarding various services provided by the bank.
• Examine the various fronts and back-office activities performed in by the customer service department and clearing department.

• Support users in all activities from issues related to Microsoft Dynamics NAV and initial report and documentation
• Ensure a high level of user satisfaction through communication and timely follow-up
• Understanding queries and then identifying, researching, and resolving the software issues
• Providing enhancement to the Management team, provided by the end users.

• Monitoring daily communications and answering any queries
• Recording and filing cash transactions
• Preparing asset, liability, and capital account entries by compiling and analyzing account information
• Summarizing current financial status by collecting information.

• Interacted with customers professionally in-person to provide information and direct them to desired staff members
• Posting pension pattas and reconciliation of transactions
• Verifying the voucher and cheque, cheque date, office code, amount and stamp
• Filing up the form of remit in and remit out for the customers at the remittance department
• Technical clearing of regular NRB cheque to verify cheque date, amount, stamp of payee, and drawer