Urvashi (Rachel) Modi
Cranbourne East,Victoria
Summary
Dynamic Pharmacist with expertise working within community pharmacies. Driven and customer service-oriented in coordinating with various medical and pharmacy personnel to properly dispense medications while eliminating drug interaction concerns. Proven track record in working closely with patients to educate and inform of medication use and information.
Overview
15
15
years of professional experience
Work History
Community Pharmacist
Hunt Club Discount Drug Store
01.2022 - Current
- Improved patient medication adherence by providing comprehensive counseling and follow-up consultations.
- Enhanced pharmacy workflow efficiency by implementing innovative inventory management techniques.
- Streamlined prescription filling process for faster service, leading to increased customer satisfaction.
- Developed strong relationships with healthcare providers, resulting in improved patient care and communication.
- Provided exceptional customer service by addressing individual concerns and prioritizing patient needs.
Pharmacist
chemistwarehouse keysborough
06.2021 - 01.2022
- Recommended over-the-counter medications for patients after assessing symptoms.
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
- Mentored pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and medical protocols.
- Monitored medication inventory levels and kept detailed documentation in company software.
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
- Checked prescriptions for proper contents and labeling.
Pharmacy Intern
Chemist warehouse Keysborough
12.2019 - 05.2021
- Worked with experienced pharmacists to train on proper procedures.
- Advised patients regarding proper use of new medications and OTC products.
- Compounded and prepared medications according to prescription orders.
- Supported timely and proper processing of prescriptions in collaboration with healthcare professionals.
- Interpreted and processed medication orders under supervision of pharmacist.
- Checked pharmacy area regularly to ensure it was kept neat, clean and free of debris.
- Delivered personable customer service at pharmacy drop-off and pick-up counters.
Manager
X convenience ceduna
01.2013 - 11.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Hired, trained and mentored staff to maximize effectiveness.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Warehouse Store Person
Chemplus warehouse
08.2011 - 11.2013
- Managed timely and effective replacement of damaged or missing products.
- Simplified shipping and receiving processes, which boosted productivity
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Removed all debris and packaging from boxes and separated for recycling or disposal.
Customer Service Representative
Perfume empire Marion
12.2008 - 06.2010
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
Education
Registered Pharmacist
Pharmacy Board of Australia
06.2021
Qualified overseas pharmacist exam(KAPS) - Pharmacist
Pharmacy Board of Australia
Adelaide, South Australia2019
Bachelor of pharmacy - Pharmacist
ROFEL COLLEGE
Vapi, GJ, India2007
Skills
- Sales and marketing
- Staff management
- Drug interaction understanding
- Monthly narcotic inventories
- Compounding abilities
- Dispensing medicines
- Controlled drug logging
- Supervising technicians
- Administering vaccines
References
References available upon request.
Timeline
Community Pharmacist
Hunt Club Discount Drug Store
01.2022 - Current
Pharmacist
chemistwarehouse keysborough
06.2021 - 01.2022
Pharmacy Intern
Chemist warehouse Keysborough
12.2019 - 05.2021
Manager
X convenience ceduna
01.2013 - 11.2019
Warehouse Store Person
Chemplus warehouse
08.2011 - 11.2013
Customer Service Representative
Perfume empire Marion
12.2008 - 06.2010
Registered Pharmacist
Pharmacy Board of Australia
Qualified overseas pharmacist exam(KAPS) - Pharmacist
Pharmacy Board of Australia
Bachelor of pharmacy - Pharmacist
ROFEL COLLEGE
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