Urvashi K Kerai

Objective: Dedicated Support Coordinator with Access Foundation Proven track record in coordinating and advocating for clients, ensuring their needs are met effectively. Strong communication and problem-solving skills. Seeking to leverage expertise to [specific goal or role].

Professional Experience:

Support Coordinator | Access Foundation Nonprofit Organization | [Welshpool, Perth WA] | [January 2023] - September 2023]

• Managed a caseload of 50+ clients, overseeing their support plans and coordinating services to meet their individualized needs.
• Conducted thorough assessments and collaborated with clients to develop and implement personalized support plans, resulting in a [percentage] improvement in client satisfaction.
• Advocated for clients to access necessary services and resources, including medical, social, and housing support.
• Coordinated with interdisciplinary teams, including healthcare providers, social workers, and community agencies, to ensure comprehensive care for clients.
• Monitored and documented client progress, maintaining accurate and up-to-date records in compliance with organizational and regulatory standards.
• Conducted regular check-ins and provided ongoing support to address emerging client needs and challenges.

Skills:

• Case Management
• Needs Assessment
• Advocacy
• Interdisciplinary Collaboration
• Communication
• Crisis Intervention
• Documentation and Recordkeeping
• Client-Centered Approach
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.

Objective: Compassionate Support Worker with a demonstrated history of volunteering in a disability agency. Proven ability to provide individualized care and support to clients, enhancing their quality of life. Seeking to contribute my expertise and dedication to a dynamic team.

Volunteer Experience:

Support Worker | Cahoots Disability Agency | [Bayswater] | [January 2023] - [April 2023]

• Assisted clients with activities of daily living (ADLs) such as bathing, dressing, and meal preparation, promoting their independence and well-being.
• Conducted regular check-ins and engaged clients in meaningful activities to enhance their physical, emotional, and social well-being.
• Developed strong rapport with clients and their families, fostering a supportive and inclusive environment.
• Collaborated with a multidisciplinary team, including healthcare professionals, therapists, and case managers, to ensure holistic care and support.
• Participated in training sessions and workshops to stay updated on best practices in disability support and client-centered care.

Skills:

• ADL Assistance
• Client-Centered Care
• Communication
• Empathy and Compassion
• Interpersonal Skills
• Multidisciplinary Collaboration
• Problem-Solving
• Recordkeeping

• Sales (POS), Stock Management, Cleaning
• Processing sales using POS, till reconciliation cash management, working effectively with the team, time management and effectively communicating and helping customers
• Worked in a fast-paced environment and can handle serving multiple customers at one time
• I advised customers on where items are in the store and sometimes which once is more suited to their need
• I record damaged stock, did stock take, cleaning shop floor and merchandise
• I worked at multiple branches during the week and helped managed both.
• Established and maintained professional relationships with customers to increase trust and rapport.

• Picking up calls, calling patients, Making patients bookings, Working with HICAPS
• Competencies: Processing sales using POS and HICAPS, till reconciliation cash management, work as part of a team, effective time management and communicating with colleagues and patients, working in a fast-paced environment while serving multiple patients at once
• I deal with patients bookings and cancellations.
• Kept reception area clean and neat to give visitors positive first impression.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Sales (POS), Stock Management, Cleaning
• Competencies: Processing sales using POS, till reconciliation cash management, work as part of a team, effective time management and communicating with colleagues and customers, working in a fast-paced environment while serving multiple customers at once
• I advise customers on where all items are and which one is more suited to their need, recording damaged stock, stock take, cleaning shop floor and merchandise
• I used to work at multiple branches during the week and managed both.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.

• Airport Greeting
• Competencies: My work was based in Perth international airport where I would welcome international students
• I worked in teams to collect information of their future studies in Australia and their planned living arrangements
• My team would create a bond with students and establish a working relationship to ease their transition from their home country to Australia
• I handed out packs to the students with information relevant to their stay such as health, banking, university, food, jobs etc.

• Management, Administrative
• Competencies: I worked with a team and carried out meetings to identify locations where under privileged people lived
• My team and I visited 3 locations: orphanage, juvenile center, and disability care center
• In these centers, we create a bond with the people and provided them with essential items previously not available to them
• I worked with individuals and would learn about them and found ways to interact with suited their needs
• Specifically for the disability care center, my and team I would hand out free eye tests and hearing tests
• I managed the overall operation and oversaw making sure our goal and visions of helping these people were meet over the years.