Urvish Barot
HOLMVIEW,Australia
Summary
Compassionate disability support worker possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in personal care, preparing meal, medication. Collaborative team player with strong clinical and interpersonal skills. Available almost all days in week, weekends and all Mornings and sleep over night as well.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Private Client
02.2024 - 03.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Customer Support Executive
Tech Mahindra
04.2022 - 12.2023
- Deal with customer feedback and general inquiries
- Give customers service information including product and membership details.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Maintain customer hold area by keeping the area organized and removing items that are beyond the hold dates.
Customer Service Representative
7 Eleven Gas Station
01.2019 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Assistant Store Manager
Domino's Pizza
08.2020 - 01.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Master of Science - Information Technology
Queensland University of Technology
Brisbane, QLD01.2020
Graduate Certificate in Business And Communication -
QUT
Brisbane, QLD01.2018
Skills
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Independent Living Support
- Disability Awareness
- Relationship Building
- Documentation skills
Languages
ENGLISH
HINDI
GUJARATI
MARATHI
Certification
Certificate-III in Individual Support (Ageing)
Timeline
Disability Support Worker
Private Client
02.2024 - 03.2024
Customer Support Executive
Tech Mahindra
04.2022 - 12.2023
Assistant Store Manager
Domino's Pizza
08.2020 - 01.2021
Customer Service Representative
7 Eleven Gas Station
01.2019 - 03.2022
Master of Science - Information Technology
Queensland University of Technology
Graduate Certificate in Business And Communication -
QUT
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