Usama A Amir
Wallsend,Australia
Summary
Experienced in client management and customer service, with a strong ability to resolve issues, enhance customer satisfaction, and streamline service processes. Skilled in communication and problem-solving, I aim to contribute to a dynamic team by optimising customer interactions and improving business operations.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Hertz Global Holdings, Inc.
01.2017
- Assisted customers with vehicle rentals, ensuring a smooth experience
- Handled disputes and last-minute bookings, improving retention
CUSTOMER SERVICE REPRESENTATIVE
Mindbridge (Pvt) Ltd
01.2019 - 01.2021
- Provided high-quality customer support to global clients
- Handled high-volume inquiries, improving resolution times
Plug and Play Technician
NBN Co Limited
01.2019 - 01.2020
- Assisted retailers in Australia, New Zealand, and the UK with technical troubleshooting
- Installed and maintained network systems
- Resolved hardware and connectivity issues, reducing downtime
WAREHOUSE ASSOCIATE
Foodlink Australia Pty Ltd
01.2018 - 01.2019
- Enhanced order accuracy and packing efficiency
- Reduced errors and improved delivery timelines
Education
Bachelor of Business Information - Systems
AUSTRALIAN INSTITUTE OF HIGHER EDUCATION
01.2023
Diploma of Information Technology - Networking
HIBERNIA INSTITUTE SYDNEY
01.2019
Skills
- CRM
- Microsoft Office
- Customer Service
- Relationship Management
- Strong Communication
- Active Listening
- Conflict Resolution
- Complaint Handling
- Time Management
- High-Volume Task Execution
Languages
English
Urdu
Punjabi
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Mindbridge (Pvt) Ltd
01.2019 - 01.2021
Plug and Play Technician
NBN Co Limited
01.2019 - 01.2020
WAREHOUSE ASSOCIATE
Foodlink Australia Pty Ltd
01.2018 - 01.2019
CUSTOMER SERVICE REPRESENTATIVE
Hertz Global Holdings, Inc.
01.2017
Diploma of Information Technology - Networking
HIBERNIA INSTITUTE SYDNEY
Bachelor of Business Information - Systems
AUSTRALIAN INSTITUTE OF HIGHER EDUCATION
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