Summary
Overview
Work History
Education
Skills
Languages
roles and responsibilities
References
Timeline
Generic

Usha Badal

Belmont,WA

Summary

I am passionate about working in the food and customer service industry and would like to obtain part time employment in this line of work. My exposure in trade retail has given me extensive knowledge of trade products and techniques, as well as strong customer service skill with demonstrated experience in food preparation, line cooking and food safety. Possesses excellent multitasking and organizational skills.

Overview

2
2
years of professional experience

Work History

Dining Room Server

Restaurent
  • Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Customer Service Representative

Fast Food Industry
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Implemented and developed customer service training processes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Casual Kitchen Hand

Restaurent
05.2022 - Current
  • Enhanced customer satisfaction by providing efficient and courteous service in a fast-paced kitchen environment.
  • Assisted chefs with food preparation tasks, resulting in timely meal completion and improved kitchen workflow.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Collaborated with team members to complete high-volume orders during peak hours, contributing to overall efficiency and guest satisfaction.
  • Assisted in receiving deliveries, verifying accuracy of shipments against invoices, and properly rotating stock for optimal freshness.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Plated and presented food following chef requirements.
  • Cleaned and maintained work areas, equipment and utensils.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Removed trash and cleaned kitchen garbage containers.
  • Lifted and carried heavy materials.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Stocked and rotated food items according to expiration dates.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.

Education

Masters of Business Analytics(Extension) -

Kaplan Business School
06.2025

Skills

  • Well-developed communication skills
  • Cleaning and Sanitization
  • Assigning Tables
  • Food Station Setup
  • Ability to relate easily to diverse range of people
  • Function well as a team member
  • Extensive Public Relations
  • Frontline Customer service
  • Computer literate
  • Retail Sales Experience
  • Administration skills
  • Retail Store Management
  • Financial/ Cashier Management
  • Data Entry

Languages

English
Professional Working
Nepali
Native or Bilingual
Hindi
Professional Working

roles and responsibilities

  • Position products and goods in an organized way on racks and in shelves or bins
  • Assist customers locate and transport items when working during store hours
  • Collect and transport items from the storeroom to the sales floor for shelving and stocking
  • Label goods with prices if requested and discard expired items that have not been sold
  • Organize shelves, racks and bins, removing all products or goods that have been misplaced and bringing them to appropriate areas
  • Restock shelves with goods, placing products with earliest expiration dates in the front and placing new items in the back
  • Refer to stock inventory and record products sold and taken from stockroom

References

References available upon request.

Timeline

Casual Kitchen Hand

Restaurent
05.2022 - Current

Dining Room Server

Restaurent

Customer Service Representative

Fast Food Industry

Masters of Business Analytics(Extension) -

Kaplan Business School

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Usha Badal