Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

Usha Gurung

Melbourne

Summary

Accomplished Housekeeping Coordinator/Supervisor with a proven track record at Supreme Hospitality, enhancing guest satisfaction and streamlining operations. Expert in cleaning practices and team performance management, I led initiatives that significantly reduced costs and improved efficiency. Skilled in fostering a culture of safety and continuous improvement, my leadership ensured the highest standards of cleanliness and guest service.

Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.

Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Waitstaff Member

Karlayasis Resturant
02.2025 - Current
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.

Housekeeping Coordinator/Supervisor

Supreme Hospitality
08.2024 - Current
  • Worked with front desk to respond promptly to all guest requests.
  • Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
  • Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
  • Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
  • Maintained accurate records of maintenance requests and coordinated with the engineering department to ensure timely repairs or replacements when needed.
  • Assisted in developing standard operating procedures for various tasks within the housekeeping department, contributing to greater efficiency and consistency across teams.
  • Promoted safety awareness among staff members by conducting regular safety briefings and enforcing proper usage of equipment and chemicals.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Waitstaff Member

A1 Tandoori Momo and Restro
04.2023 - 06.2025
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.

Cook

Burger
08.2023 - 02.2025
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Education

Certificate Iv In Kitchen Management And Diploma I - Hospitality

Australian Academy of Business & Technology
Melbourne, VIC

Skills

  • Training and mentoring
  • Department coordination
  • Task assignment
  • Workload prioritization
  • Team performance management
  • Room occupancy verification
  • Organization and cleanliness
  • Cleaning and sanitizing
  • Food preparation
  • Safe food handling
  • Ingredient preparation
  • Workstation setup
  • Supply restocking
  • Sanitary food handling procedures

Certification

Certificate iv in kitchen Management

RSA

Reference

Srijana Baram Kitchen Manager = +61 475 835 625

Happy kafle Operation Manager = +61 479 119 113

Timeline

Waitstaff Member

Karlayasis Resturant
02.2025 - Current

Housekeeping Coordinator/Supervisor

Supreme Hospitality
08.2024 - Current

Cook

Burger
08.2023 - 02.2025

Waitstaff Member

A1 Tandoori Momo and Restro
04.2023 - 06.2025

Certificate Iv In Kitchen Management And Diploma I - Hospitality

Australian Academy of Business & Technology

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Usha Gurung