Usha Khaitu
Kogarah,NSW
Summary
Driven to learn quickly,I excel in record management and teamwork. Leveraging quick learning abilities and a goal-oriented mindset, I've significantly contributed to project success and client satisfaction, embodying professionalism and a commitment to continuous improvement. Dedicated and reliable case manager adept at handling high caseloads without sacrificing the quality care. Operated in high pressure environments while recommending the best resources and courses of action to benefit client needs and returns each to optimal quality of life. Proficient in client evaluation, database management and social services coordination. Strong communicator with passion for helping others.
Overview
3
3
years of professional experience
Work History
Intern as a Disability Support Coordinator
North West Disability Services
10.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Plan and coordinate your supports.
- Managing NDIS plan.
- Developing support plan.
- Sorted and organized files, spreadsheets, and reports.
- Track how you are going with using your plan and pursuing your goals.
- Submitting requests for plan reassessment.
Beautician
Brow Beauty Hub
03.2022 - Current
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Utilized advanced techniques in hair removal, including waxing, threading.
- Utilized advanced techniques in lash extension, lash lifting and Brows lamination.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated clients on proper skincare routines and product usage to maintain their desired look at home.
- Strengthened teamwork among staff through effective collaboration resulting in an enhanced overall customer experience.
- Improved client appearance with expert makeup application for special events or everyday wear.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained regular client list and successfully handled walk-in customers.
Intern as a Case Manager
Great Lakes Agency for Peace and Development
03.2024 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to positive work environment by actively participating in team-building activities.
- Respect the cultural diversity, background, identity, ethical guidelines, and maintaining their confidentiality.
Education
Bachelor of Applied Social Science - Community Service
Torrens University Australia
Sydney, NSW12.2024
+2 Level - Humanities
Himalaya English Boarding Secondary School
Koteshwor, Kathmandu Nepal03.2020
Skills
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Goal-oriented mindset
- Research and analysis
- Client privacy
- Record Management
- Progress evaluations
- Professionalism
- Self Motivation
- Time management abilities
- Continuous Improvement
Reading, Travelling, learning, photography, learning languages, volunteering
I have a diverse range of hobbies that keep me engaged and constantly learning. I love reading, particularly non-fiction and literature, as it broadens my understanding of the world. Traveling is a passion that allows me to experience new cultures and perspectives, while photography helps me capture those moments in a creative way. I’m also enthusiastic about learning new languages, as it opens up opportunities to connect with people from different backgrounds. Additionally, I enjoy volunteering to help others with resume writing, offering support and guidance to improve their professional profiles and career prospects.
Languages
English
Professional Working
Hindi
Professional Working
Nepali
Native or Bilingual
Timeline
Intern as a Disability Support Coordinator
North West Disability Services
10.2024 - Current
Intern as a Case Manager
Great Lakes Agency for Peace and Development
03.2024 - 05.2024
Beautician
Brow Beauty Hub
03.2022 - Current
Bachelor of Applied Social Science - Community Service
Torrens University Australia
+2 Level - Humanities
Himalaya English Boarding Secondary School
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