Usha Rai
Evatt,ACT
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Woolsworth Customer Service
Woolsworth
Kippax, ACT
2022.02 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and maintained courteous and effective working relationships.
Hospitality Allrounder
Compass Group
Canberra, ACT
2021.08 - 2022.01
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Room Attendant
Silk Hospitality
Docklands, VIC
2019.10 - 2020.03
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
- Maintained linen cart so that it was neat and organized.
Education
Bachelor in Hospitality Management - Hospitality Administration And Management
SilverMountain School of Hotel Mangement
Lainchaur 2013.11 - 2017.11
Masters in Networking - Networking
Melboune Institute of Technology
Melbourne 2018.10 - 2020.10
Skills
- Customer service and care
- Customer Service and Communication Skills
- Customer service awareness
- Adherence to high customer service standards
Certification
- Diploma of early childhood Education and Care
Timeline
Woolsworth Customer Service
Woolsworth
2022.02 - Current
- Diploma of early childhood Education and Care
2021-11
Hospitality Allrounder
Compass Group
2021.08 - 2022.01
Room Attendant
Silk Hospitality
2019.10 - 2020.03
Masters in Networking - Networking
Melboune Institute of Technology
2018.10 - 2020.10
Bachelor in Hospitality Management - Hospitality Administration And Management
SilverMountain School of Hotel Mangement
2013.11 - 2017.11