USHA SAKAM
GLEDSWOOD HILLS,Australia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals and good rapport with clients. Known for successfully handling escalated customer support issues. Customer Service Representative with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Committed to enhancing team performance and best practices in customer service operations.
Overview
1
1
year of professional experience
Work History
Assistant In Nursing
Christadelphian Aged Care
08.2024 - Current
- Assisted residents with daily activities such as bathing, dressing, grooming, and changing nappy under the supervision of experienced staff
- Provide companionship and engage residents in social and recreational activities
- Assisted residents with personal hygiene post-open bowel, including washing and changing clothing and bed linens
- Provided personalized in-home care to elderly clients, including assistance with personal hygiene, meal preparation, feeding, and household chores
- Reported changes in patient condition to registered nurse or physician.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Used mobility devices to transport patients.
Customer Service Representative
Coles Fuel Station
11.2023 - 08.2024
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Nilgiris Super Market
07.2023 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Post Graduate Bridging Program - Social Work
Western Sydney University
10-2023
Bachelor's - Computer Science
JNTU
INDIA07-2012
Masters - Social Work - Currently Studying
Western Sydney University
Skills
- Quality Assurance
- Condition Monitoring
- Patient Lifting
- Mobility Assistance
- Monitoring fluids
- Call Management
- Product Knowledge
- Customer Service
- Payment Processing
- Problem-solving abilities
- Filing
- Stock management
- Computer Proficiency
- Sales closing
- Store maintenance
- Multi-Task Management
- Coordination
Timeline
Assistant In Nursing
Christadelphian Aged Care
08.2024 - Current
Customer Service Representative
Coles Fuel Station
11.2023 - 08.2024
Customer Service Representative
Nilgiris Super Market
07.2023 - 07.2024
Post Graduate Bridging Program - Social Work
Western Sydney University
Bachelor's - Computer Science
JNTU
Masters - Social Work - Currently Studying
Western Sydney University
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