Ushanti Macgregor

At Norths Leagues and Services Club, I provided attentive, personalised service to patrons, ensuring their gaming experience is safe, enjoyable and complaint with regulations. My role involves assisting with gaming machine operations, processing payout accurately and maintaining a welcoming environment for guests from divers backgrounds.

•Daily interactions with a wide range of patrons have strengthened my communication, empathy and conflict resolution skills, enabling me to handle challenging situations with professionalism and care.

•These experiences have honed my ability to build rapport, practice patience and adapt my approach to meet individuals needs, transferable skills I am eager to bring into support work.

•Consistently demonstrate accuracy in cash handling, compliance with strict gaming regulations and attention to detail in a fast paced environment.

•Collaborate effectively with colleagues to maintain service standards and ensure a positive, inclusive atmosphere for all guests.

Working with defence as a Gap Year General Mariner which included supporting the medical unit for three months as part of naval operations.

•Working with the Communication Information Systems (CIS) team was a pivotal experience that honed my technical and problem-solving skills. Collaborating closely with the team taught me the importance of clear communication and adaptability in high-pressure situations.

•My involvement with special forces, contributing to role-playing and creating obstacles for various scenarios, provided insight into strategic planning and the value of meticulous preparation.

•I spent three months at sea stationed on HMAS Adelaide for Exercise Talisman Sabre which was a joint multinational exercise that included enhancing my knowledge of communications in a dynamic, fast paced environment and a seamless coordination within a multifaceted team.

•My engagement with base management underscored the complexities of logistical organization and resource allocation, emphasizing the critical nature of efficient administration in any operation. These diverse experiences have equipped me with a versatile skill set and a robust understanding of teamwork, adaptability, and strategic thinking that I carry forward into all facets of my life.

At Betty's Burgers I was a dedicated team member committed to delivering exceptional service. Earning the distinction of Best Regional Betty's Worker highlighted my passion for excellence and teamwork. While I hadn't yet reached a formal supervisory role, I was actively learning the ropes of leadership and operations.

•Daily interactions with a diverse clientele sharpened my adaptability and communication skills. Though not officially a supervisor, I absorbed crucial lessons in leadership and maintaining service standards.

•These experiences instilled in me strong communication, adaptability, and teamwork.

•Excelling under pressure, attention to detail, and a commitment to customer satisfaction have remained constants, guiding my contributions to team objectives in hospitality.

•Responsible for cash handling and closing the store at the end of shifts.