Ushara Singh
Melbourne
Summary
Experienced in enhancing operational efficiency through the development and implementation of streamlined processes that improve service delivery and customer satisfaction. Managed inventory systems effectively, ensuring optimal stock levels while reducing waste and improving product availability. Established strong supplier relationships, negotiating favorable terms that contributed to cost reductions and increased profitability. Oversaw daily operations with a focus on compliance with industry regulations, maintaining high standards of quality and safety throughout business activities.
Overview
17
17
years of professional experience
1997
1997
years of post-secondary education
Work History
Business Owner
Business Systems and consumables
Johanesburg
01.2019 - 07.2025
- Developed and implemented efficient operational processes, enhancing service delivery and customer satisfaction within the business.
- Managed inventory systems to ensure optimal stock levels, reducing waste and improving product availability for customers.
- Cultivated relationships with suppliers, negotiating favorable terms that resulted in reduced costs and increased profitability.
- Oversaw daily operations, ensuring compliance with industry regulations and maintaining high standards of quality and safety.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained, and supervised employees.
- Negotiated contracts with vendors for supplies and services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
Officer: Risk and Compliance
Absa Fiduciary Services
Johannesburg
01.2012 - 03.2014
- Developed and implemented compliance frameworks, enhancing regulatory adherence and minimizing operational risks across the organization.
- Collaborated with cross-functional teams to streamline compliance processes, resulting in increased efficiency and reduced processing time.
- Conducted training sessions on risk management protocols, fostering a culture of compliance awareness among staff and stakeholders.
- Supported the development of risk management tools, enhancing reporting accuracy and facilitating informed decision-making across the organization.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Coordinated cross-departmental projects to achieve company objectives.
Client Relationship Manager
Absa Private Banking
Johannesburg
01.2009 - 01.2012
- Cultivated long-term client relationships by anticipating needs and delivering tailored financial solutions, enhancing overall client satisfaction.
- Collaborated with internal stakeholders to address client concerns promptly, enhancing trust and communication within client relationships.
- Provided timely responses to customer inquiries, requests, and complaints.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
- Identified new business opportunities through research and analysis of client needs.
- Addressed inquiries from clients and department team members.
- Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Drove customer escalations to resolution by engaging directly with clients.
Education
Banking Management - Bachelor in Commerce
Institute of Bankers
04.2009 - 04.2012
Marburg Secondary School
Port Shepstone , KZNSkills
- Operational efficiency
- Inventory management
- Supplier negotiation
Timeline
Business Owner
Business Systems and consumables
01.2019 - 07.2025
Officer: Risk and Compliance
Absa Fiduciary Services
01.2012 - 03.2014
Banking Management - Bachelor in Commerce
Institute of Bankers
04.2009 - 04.2012
Client Relationship Manager
Absa Private Banking
01.2009 - 01.2012
Marburg Secondary School