Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Usha Rani Vulchi

Mackay,QLD

Summary

Dynamic Customer Service Representative with proven expertise at NightOwl Convenience Store, excelling in complaint handling and problem resolution. Recognized for enhancing customer loyalty through empathetic service and efficient transaction management. Proficient in Microsoft Excel and adept at active listening, ensuring client satisfaction in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

BP Fuel Station
Moranbah, QLD
09.2024 - 10.2024

Customer Service Representative

Mobile Fuel
09.2023 - 09.2023
  • Assisted customers with inquiries and concerns to ensure satisfaction and retention.
  • Maintained knowledge of products and services to provide accurate information to clients.
  • Improved resolution time with effective problem-solving for customer complaints.

Customer Service Representative

NightOwl Convenience Store
Mackay
06.2020 - 05.2023
  • Assisted customers with inquiries and concerns to ensure satisfaction and retention.
  • Maintained knowledge of products and services to provide accurate information to clients.
  • Handled transactions efficiently using point-of-sale systems while ensuring data accuracy.
  • Collaborated with team members to resolve issues and improve service delivery processes.
  • Adapted quickly to changes in procedures and customer needs in fast-paced environments.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Master of Science - Information Technology

Central Queensland University
Brisbane, QLD
07.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Call management
  • Documentation
  • Prioritization
  • Technical support

Certification

Project management

Timeline

Customer Service Representative

BP Fuel Station
09.2024 - 10.2024

Customer Service Representative

Mobile Fuel
09.2023 - 09.2023

Customer Service Representative

NightOwl Convenience Store
06.2020 - 05.2023

Master of Science - Information Technology

Central Queensland University
Usha Rani Vulchi