Usman Aslam
Isabella Plains, Canberra,ACT
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Health Administrative Assistant
Health Department Punjab
03.2023 - 07.2023
- Collected, sorted and distributed mail, messages and courier deliveries.
- Answered inquiries from general public, patients and clinical providers.
- Scheduled appointments for providers and maintained office master calendar.
- Handled intake and referrals documentation for new patients and helped coordinate care between offices.
- Updated patients' medical records using electronic recordkeeping system.
Assistant Store Manager
Health Department,Punjab
11.2022 - 03.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Assistant Manager
Health Department Punjab
12.2021 - 10.2022
- Developed procedures and strategies for quality assurance, patient services, departmental activities and public relations.
- Organized, directed and coordinated medical and health services according to organizational policies and goals.
- Oversaw recruitment, hiring and evaluation of administrative staff, nurses and doctors.
- Acted as liaison among governing boards, medical staff and department heads.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Quality Assurance Manager
Health Department Punjab
12.2020 - 11.2021
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
Senior Customer Service Executive
Health Department Punjab
01.2019 - 11.2020
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Maintained customer account information database by canceling and updating customer accounts.
Customer Service Representative
Health Department Punjab
06.2018 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelors In Surgery And Bachelors In Medicine - Health Administration
University Of Health Sciences
Lahore, Pakistan03.2018
Skills
- Medical Terminology
- Teamwork and Collaboration
- Medical Histories and Vital Statistics
- Regulatory Filings
- Patient Database Maintenance
- Payment Scheduling and Collection
- Regulatory Documentation
- Reviewing Patient Information
Languages
English
Full Professional
Urdu
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Health Administrative Assistant
Health Department Punjab
03.2023 - 07.2023
Assistant Store Manager
Health Department,Punjab
11.2022 - 03.2023
Assistant Manager
Health Department Punjab
12.2021 - 10.2022
Quality Assurance Manager
Health Department Punjab
12.2020 - 11.2021
Senior Customer Service Executive
Health Department Punjab
01.2019 - 11.2020
Customer Service Representative
Health Department Punjab
06.2018 - 12.2018
Bachelors In Surgery And Bachelors In Medicine - Health Administration
University Of Health Sciences
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