Usman Gohar
Lahore, Punjab
Summary
With experience in hotel reservations and B2B hotel bookings globally, along with owning Book4Trip, I specialize in the hospitality industry. I excel in customer service, negotiating hotel contracts worldwide, and ensuring smooth booking experiences for clients. My role involves managing reservations, working with hotel partners, and offering customized solutions for diverse travel needs.
Overview
7
7
years of professional experience
Work History
Managing Director
Book4Trip
11.2021 - Current
- Passionate about travel and skilled in organizing seamless trips. Proficient in booking flights, accommodations, and transportation services. Capable of offering visa assistance, destination recommendations.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Sales Manager
Star Holidays Group
04.2017 - 08.2021
- In this role, handled various travel-related tasks such as booking flights, accommodations, and transportation services. I was also responsible for organizing tour packages and visa processes.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Bachelor Degree - Computer Science
Virtual University
Islamabad 12.2023
Skills
- Hotel Reservation Agent
- B2B Hotel Booking Operator
- Operations Management
- Staff Management
- Quality Assurance
- Team Collaboration
Websites
Timeline
Managing Director
Book4Trip
11.2021 - Current
Sales Manager
Star Holidays Group
04.2017 - 08.2021
Bachelor Degree - Computer Science
Virtual University
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