Usman Kaleem
Bunbury,WA
Summary
To work in a challenging environment and grow with a prestigious organization that offers growth opportunity in IT industry. Where, I will be able to provide prompt and courteous services. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Help Desk & IT Support (Level 1)
Intercontinental Hotels Group
12.2022 - Current
- Assist in developing and implementing in IT projects.
- Working autonomously while providing support to IT Services
- Maintain software efficiency and quality assurance.
- Support IT service manager with operational report/document.
- Work with IT Team to diagnose and troubleshoot hardware, software, network issues.
- Collaborate with other IT service Engineer to identify trends in technical issue and contribute to continuous improvement efforts.
IT Support Engineer
Glad Groups
06.2020 - 07.2022
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
Education
Master in Information Technology -
Victorian Institute of Technology (VIT)
Bachelor in Science in Software Engineering (BSSE) -
University of Management and Science (UMT)
Skills
- Analytical Skill
- Customer Relations
- Task Prioritization
- Analytical and Critical Thinking
- Data Entry
- Active Listening
- Decision-Making
- Sound time management skills
- Problem-Solving
- Multitasking
- Ability to Adapt quickly to work in diverse team
- Ability to work under pressure
- Good verbal and written communication skills
- Help Desk Software
Timeline
Help Desk & IT Support (Level 1)
Intercontinental Hotels Group
12.2022 - Current
IT Support Engineer
Glad Groups
06.2020 - 07.2022
Master in Information Technology -
Victorian Institute of Technology (VIT)
Bachelor in Science in Software Engineering (BSSE) -
University of Management and Science (UMT)
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