Usman Mahmood Syed

• Worked daily on IT systems and Windows Operating Systems.
• Handled OPTUS customers' data responsibly using Jarvis.
• Ensured customer device security, providing solutions and guidance to protect against various cyber threats.
• Implemented Multi-Factor Authentication and ID Policy for all existing and new customers.
• Gained awareness of different Operating Systems, including those on Apple, Samsung, and Google devices.
• Understood sales strategies and targets to achieve overall company success.
• Maintained clear communication to avoid misunderstandings for the company and its customers.
• Acquired knowledge of different OPTUS plans and services to offer the best options to customers.
• Delivered excellent customer service, understanding customer needs and problems, and responding positively.
• Attended regular meetings with the company director and stakeholders to gain in-depth business understanding through training.
• Applied received guidance and knowledge to the business efficiently and effectively.
• Collaborated well as a team member, maintaining a friendly relationship with coworkers.
• Performed store management duties such as stock taking, shelving, organizing, and cleaning.
• Handled miscellaneous tasks including insurance, warranty, and return of leased devices.
• Built relationships with customers to encourage repeat business.
• Maintained a calm demeanour and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

• Greeted customers, helped locate merchandise and suggested suitable options
• Organized store merchandise racks and displays to promote and maintain visually appealing environments
• Maintained clean sales floor and straightened and faced merchandise
• Helped customers complete purchases, locate items, and join reward programs
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
• Stocked merchandise, clearly labelling items, and arranging according to size or colour
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
• Answered questions about store policies and addressed customer concerns
• Answered product questions with up-to-date knowledge of sales and store promotions
• Increased sales by offering advice on purchases and promoting additional products
• Logged reports, expenses, receipts, and sales documents into digital database
• Promoted offerings by expression passion for company brand, products, services, and solutions to customers.

Social Media Weaponization By Cyber Criminals

Experience

• Led a team of four individuals, each bringing diverse perspectives and insights.
• Utilized strong communication skills to foster a collaborative environment, enabling effective exchange of ideas among team members.
• Facilitated collective brainstorming and refinement of ideas to ensure comprehensive coverage of the topic.
• Facilitated discussions, resolved conflicts, and ensured that everyone's expertise was leveraged effectively.
• Conducted comprehensive research on the intricate world of Social Media Weaponization, analyzing case studies, academic papers, and threat intelligence reports.
• Utilized research findings to provide valuable insights into the tactics employed by cyber criminals on social media platforms.
• Synthesized research findings into actionable recommendations during the analysis phase.
• Applied analytical skills to identify patterns, assess risks, and propose strategies to mitigate the evolving threats posed by cyber criminals.
• Recognized the significance of detailed analysis in developing effective solutions.
• Successfully developed a comprehensive report on Social Media Weaponization through effective communication, extensive research, and meticulous analysis.
• Demonstrated ability to collaborate and lead a team, showcasing dedication to addressing cyber security challenges head-on.
• Met with the supervisor weekly to provide detailed project reports and milestone updates.