Usman Rana
Granville,Australia
Summary
Dynamic and entrepreneurial-minded professional with a robust background in accounting and business studies, complemented by six years of successful business ownership in retail and clothing manufacturing industry, Pakistan. Transitioned ko into a managerial role within the Australian retail sector, demonstrating adaptability and leadership prowess. Eager to leverage my diverse skill set and passion for innovation in a challenging environment that fosters growth and development. Committed to delivering exceptional results and continually striving for excellence in all endeavors.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Snooze Auburn and Snooze Bankstown
09.2023 - Current
- Oversee daily operations and ensure exceptional customer service across two retail locations.
- Lead and train a team of customer service representatives to enhance service quality and efficiency.
- Develop and implement strategies to resolve customer issues promptly and effectively.
- Monitor store performance, track customer satisfaction metrics, and identify areas for improvement.
- Foster a positive work environment to boost team morale and performance.
- Collaborate with store management to align customer service goals with overall business objectives.
Customer Service Manager
Snooze Auburn,Bankstown & Homebush, Old Franchisee
05.2023 - 09.2023
- Oversee daily operations and ensure exceptional customer service across all three retail locations.
- Lead and train a team of customer service representatives to enhance service quality and efficiency.
- Develop and implement strategies to resolve customer issues promptly and effectively.
- Monitor store performance, track customer satisfaction metrics, and identify areas for improvement.
- Foster a positive work environment to boost team morale and performance.
- Collaborate with store management to align customer service goals with overall business objectives.
Customer Service Manager
Sleepys's Auburn, DFO Homebush & Caringbah
04.2022 - 03.2023
- Successfully transitioned into the Australian retail market by managing customer service across three stores, delivering consistent and high-quality service.
- Directed and motivated a diverse team of customer service associates, implementing training programs tailored to local market needs and enhancing team performance.
- Addressed and resolved customer concerns effectively, utilizing a deep understanding of local customer expectations to improve satisfaction and loyalty.
- Leveraged performance data and customer insights to drive service enhancements and align with business goals.
- Worked closely with store leadership to integrate customer service strategies and support overall store growth in a new geographic setting.
Co-Founder and Director Customer Relations
LUMEN Apparels
06.2016 - 08.2022
- Leadership and Strategy: Co-founded and led a flagship retail store specializing in a comprehensive range of clothing for men, women, and children. Developed and executed customer relations strategies to drive growth and ensure a superior shopping experience.
- Retail Management: Oversaw daily operations of the retail store, including inventory management, visual merchandising, and staff training. Implemented initiatives to enhance customer satisfaction and loyalty, leading to a significant increase in repeat business.
- Stitching Unit Management: Managed a stitching unit/factory responsible for producing garments for our brand as well as other companies. Directed production processes, quality control, and supply chain management to ensure high standards and timely delivery.
- Business Development: Drove business expansion through innovative marketing strategies and customer engagement tactics. Fostered strong relationships with clients and partners, contributing to sustained revenue growth and market presence.
- Operational Excellence: Streamlined operations in both retail and production environments, optimizing workflows and implementing best practices to improve efficiency and reduce costs.
Business Development Executive
Harvest Topworth International
06.2014 - 12.2014
- Client Acquisition & Relationship Management: Utilized advanced marketing strategies to attract high-net-worth clients, expanding the client base and enhancing the firm's market presence.
- Transaction Assistance: Provided comprehensive support for clients executing online trades in commodities such as Gold, Silver, and Crude Oil through the Pakistan Mercantile Exchange (PMEX). Ensured smooth transaction processes and resolved any issues promptly.
- Market Analysis: Conducted in-depth analysis of geopolitical events, technical indicators, and fundamental factors impacting commodity markets. Leveraged insights to guide clients on market trends and potential investment opportunities.
- Financial Advisory: Offered expert advice on commodity trading strategies, tailored to client needs and market conditions. Monitored and interpreted changes in supply and demand dynamics to inform pricing and trading decisions.
- Service Excellence: Delivered exceptional client service by addressing inquiries, providing market updates, and offering strategic recommendations based on thorough market research.
Finance and Customer Relation Officer
N.N. DEVELOPERS
02.2011 - 02.2014
- Created financial feasibilities and cost breakdowns to support project planning and decision-making.
- Presented and explained financial proposals to clients in formal meetings, ensuring clear communication and client understanding.
- Managed and executed BTL marketing activities for various brands, including events and promotions.
- Fostered strong client relationships through exceptional service and support.
Education
Association of Charted Certified Accountant (ACCA) - Business Studies, Accounting And Finance
SKANS SCHOOL OF ACCOUNTANCY
Lahore, Pakistan 2014
Certified Accounting Technician (CAT) -
SKANS SCHOOL OF ACCOUNTANCY
Lahore, Pakistan2008
Associate of Arts -
BISE
Lahore, Pakistan2011
High School Diploma -
BISE
Lahore, Pakistan2007
Skills
- FIFO/LIFO
- INVENTORY MANAGEMENT
- ERP
- SUPPLY CHAIN
- PRESENTATIONS
- MICROSOFT OFFICE
- WRITTEN AND ORAL COMMUNICATIONS
- TEAMWORK
- INTERPERSONAL SKILLS
- ACCOUNTING AND AUDITING STANDARDS
- INTERNAL CONTROLS SYSTEM
- RISK MANAGEMENT
- VARIANCE ANALYSIS
- BUDGETING
- PRESSURE HANDLING
Languages
PUNJABI
URDU
HINDI
ENGLISH
Drivinglicense - Drivinglicensecategory
Full
Personal Information
- Date of Birth: 08/30/90
- Nationality: Pakistani
- Marital Status: Married
- Visa Status: Approved
Hobbies and Interests
- CRICKET
- SNOOKER
- VLOG
- TRAVELLING
Timeline
Customer Service Manager
Snooze Auburn and Snooze Bankstown
09.2023 - Current
Customer Service Manager
Snooze Auburn,Bankstown & Homebush, Old Franchisee
05.2023 - 09.2023
Customer Service Manager
Sleepys's Auburn, DFO Homebush & Caringbah
04.2022 - 03.2023
Co-Founder and Director Customer Relations
LUMEN Apparels
06.2016 - 08.2022
Business Development Executive
Harvest Topworth International
06.2014 - 12.2014
Finance and Customer Relation Officer
N.N. DEVELOPERS
02.2011 - 02.2014
Association of Charted Certified Accountant (ACCA) - Business Studies, Accounting And Finance
SKANS SCHOOL OF ACCOUNTANCY
Certified Accounting Technician (CAT) -
SKANS SCHOOL OF ACCOUNTANCY
Associate of Arts -
BISE
High School Diploma -
BISE
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