Usman Rana
Granville
Summary
Dynamic and entrepreneurial-minded professional with a robust background in accounting and business studies, complemented by six years of successful business ownership in retail and clothing manufacturing industry, Pakistan. Transitioned into a managerial role within the Australian retail sector, demonstrating adaptability and leadership prowess. Eager to leverage my diverse skill set and passion for innovation in a challenging environment that fosters growth and development. Committed to delivering exceptional results and continually striving for excellence in all endeavours.
Overview
14
14
years of professional experience
Work History
Store Manager
Snooze
09.2023 - Current
- Oversee day-to-day store operations, ensuring smooth and efficient running
- Manage and meet store budgets, sales targets, and overall performance goals
- Lead, train, and develop a high-performing sales team to deliver exceptional customer service
- Handle after-sales service issues, ensuring customer satisfaction and resolution
- Coordinate with suppliers, delivery team, and warehouse to maintain stock levels and streamline logistics
- Monitor inventory levels and ensure proper stock management
- Implement visual merchandising strategies to enhance the store’s presentation and attract customers
- Foster a positive and productive work environment to drive team motivation and success
Customer Service Manager
Snooze Auburn,Bankstown & Homebush, Old Franchisee
05.2023 - 09.2023
- Oversee daily operations and ensure exceptional customer service across all three retail locations.
- Lead and train a team of customer service representatives to enhance service quality and efficiency.
- Develop and implement strategies to resolve customer issues promptly and effectively.
- Monitor store performance, track customer satisfaction metrics, and identify areas for improvement.
- Foster a positive work environment to boost team morale and performance.
- Collaborate with store management to align customer service goals with overall business objectives.
Sales Consultant
Sleepys's Auburn.
05.2022 - 01.2023
- Successfully transitioned into the Australian retail market by managing customer service, delivering consistent and high-quality service.
- Actively engaged with customers to understand their needs and provide tailored solutions, leading to impressive sales of mattresses and bed frames. I consistently met and often exceeded my monthly sales targets and budgets, showcasing my strong sales acumen and commitment to the company’s goals.
- Addressed and resolved customer concerns effectively, utilizing a deep understanding of local customer expectations to improve satisfaction and loyalty.
- Leveraged performance data and customer insights to drive service enhancements and align with business goals.
- Worked closely with store leadership to integrate customer service strategies and support overall store growth in a new geographic setting.
Co-Founder and Director Customer Relations
LUMEN Apparels
06.2016 - 08.2022
- Leadership and Strategy: Co-founded and led a flagship retail store specializing in a comprehensive range of clothing for men, women, and children. Developed and executed customer relations strategies to drive growth and ensure a superior shopping experience.
- Retail Management: Oversaw daily operations of the retail store, including inventory management, visual merchandising, and staff training. Implemented initiatives to enhance customer satisfaction and loyalty, leading to a significant increase in repeat business.
- Stitching Unit Management: Managed a stitching unit/factory responsible for producing garments for our brand as well as other companies. Directed production processes, quality control, and supply chain management to ensure high standards and timely delivery.
- Business Development: Drove business expansion through innovative marketing strategies and customer engagement tactics. Fostered strong relationships with clients and partners, contributing to sustained revenue growth and market presence.
- Operational Excellence: Streamlined operations in both retail and production environments, optimizing workflows and implementing best practices to improve efficiency and reduce costs.
Business Development Executive
Harvest Topworth International
06.2014 - 12.2014
- Client Acquisition & Relationship Management: Utilized advanced marketing strategies to attract high-net-worth clients, expanding the client base and enhancing the firm's market presence.
- Transaction Assistance: Provided comprehensive support for clients executing online trades in commodities such as Gold, Silver, and Crude Oil through the Pakistan Mercantile Exchange (PMEX). Ensured smooth transaction processes and resolved any issues promptly.
- Market Analysis: Conducted in-depth analysis of geopolitical events, technical indicators, and fundamental factors impacting commodity markets. Leveraged insights to guide clients on market trends and potential investment opportunities.
- Financial Advisory: Offered expert advice on commodity trading strategies, tailored to client needs and market conditions. Monitored and interpreted changes in supply and demand dynamics to inform pricing and trading decisions.
- Service Excellence: Delivered exceptional client service by addressing inquiries, providing market updates, and offering strategic recommendations based on thorough market research.
Finance and Customer Relation Officer
N.N. DEVELOPERS
02.2011 - 02.2014
- Created financial feasibilities and cost breakdowns to support project planning and decision-making.
- Presented and explained financial proposals to clients in formal meetings, ensuring clear communication and client understanding.
- Managed and executed BTL marketing activities for various brands, including events and promotions.
- Fostered strong client relationships through exceptional service and support.
Education
SIR50116, Diploma of Retail Leadership -
Bright College Australia.
07.2024
CPP20218 Certificate II in Security Operations -
Vigil Training College
Parramatta, NSW11-2022
Associate of Arts -
BISE
Lahore, Pakistan09-2012
Association of Charted Certified Accountant (ACCA) - Business Studies, Accounting And Finance
SKANS School of Accountancy
Lahore, Pakistan.03-2011
Certified Accounting Technician (CAT) - Accounting
SKANS SCHOOL OF ACCOUNTANCY
Lahore, Pakistan.02-2009
High School Diploma -
BISE
Lahore , Pakistan08-2007
Skills
- CUSTOMER SERVICE
- CONFLICT RESOLUTION
- TEAM WORK
- ERP
- SUPPLY CHAIN
- PRESENTATIONS
- MICROSOFT OFFICE
- WRITTEN AND ORAL COMMUNICATIONS
- INTERPERSONAL SKILLS
- ACCOUNTING AND AUDITING STANDARDS
- INTERNAL CONTROLS SYSTEM
- RISK MANAGEMENT
- VARIANCE ANALYSIS
- BUDGETING
- PRESSURE HANDLING
Languages
PUNJABI
URDU
HINDI
ENGLISH
Driving license
Full Australian Car Driving Licence, NSW Australia.
Expiry 07 July 2027.
Personal Information
- Date of Birth: 08/30/90
- Nationality: Pakistani
- Marital Status: Married
- Visa Status: Approved
Hobbies and Interests
- CRICKET
- SNOOKER
- VLOG
- TRAVELLING
Timeline
Store Manager
Snooze
09.2023 - Current
Customer Service Manager
Snooze Auburn,Bankstown & Homebush, Old Franchisee
05.2023 - 09.2023
Sales Consultant
Sleepys's Auburn.
05.2022 - 01.2023
Co-Founder and Director Customer Relations
LUMEN Apparels
06.2016 - 08.2022
Business Development Executive
Harvest Topworth International
06.2014 - 12.2014
Finance and Customer Relation Officer
N.N. DEVELOPERS
02.2011 - 02.2014
SIR50116, Diploma of Retail Leadership -
Bright College Australia.
CPP20218 Certificate II in Security Operations -
Vigil Training College
Associate of Arts -
BISE
Association of Charted Certified Accountant (ACCA) - Business Studies, Accounting And Finance
SKANS School of Accountancy
Certified Accounting Technician (CAT) - Accounting
SKANS SCHOOL OF ACCOUNTANCY
High School Diploma -
BISE
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