Summary
Overview
Work History
Education
Skills
Certification
License
Timeline
Generic

Usman Umer

Melbourne,Australia

Summary

Highly organised and results-driven expert with over 5 years of experience in overseeing office operations, streamlining processes, and leading administrative teams. Proven ability to manage complex schedules, improve operational efficiency, and deliver exceptional customer service. Adept at multitasking, problem-solving, and fostering a positive work environment. Seeking to leverage my expertise in a dynamic organisation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrator (Part-time)

AR TRADERS AUSTRALIA
02.2024 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Duty Manager/ Nightfill Manager

Woolworths Group
09.2022 - Current
  • Directed store operations, ensuring seamless workflows and productivity.
  • Trained employees in essential job functions.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

Duty Manager

Coles Supermarkets
09.2021 - 12.2022
  • Managed and coordinated various in-store activities.

Facilities Manager

Asset Protect Group
12.2018 - 04.2021
  • Managed shopping center facilities with effective contractor coordination.
  • Writing Memos etc
  • Responded to building emergencies and managed repairs.
  • Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
  • Investigated problems and determined appropriate remedies.
  • Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
  • Controlled expenses to meet budget requirements.

Centre Manager Assistant

Northcote Plaza Shopping Centre
01.2017 - 12.2018
  • Assist centre manager in shopping centre operations and other financial and administrative tasks
  • Achieved high occupancy levels by working closely with leasing agents to develop attractive packages for prospective tenants.
  • Enhanced property value through timely maintenance and aesthetic improvements.
  • Coordinated marketing efforts to attract new businesses and increase foot traffic for existing tenants.
  • Increased tenant satisfaction by implementing customer-focused policies and procedures.
  • Implemented security measures to ensure a safe environment for shoppers, employees, and tenants.
  • Conducted regular inspections of the property to identify areas for improvement and address potential issues proactively.

Education

Bachelor of Business - Accounting And Finance

La Trobe University
Melbourne, VIC
03.2017

Graduate Certificate & Diploma - Leadership & Management

Newton College
Melbourne, VIC
2020

Professional Year Program -

Australian Technical & Management College

Skills

  • Multilingual
  • Team Management
  • Sales Assistance
  • Customer Services
  • Techsavvy
  • Rosters Management
  • OHS
  • Facility management
  • Store Operations
  • Retail Management
  • Office administration
  • Customer service

Certification

First Aid &

OHS

License

Full driving license

Forklift license

Security license

Timeline

Administrator (Part-time)

AR TRADERS AUSTRALIA
02.2024 - Current

Duty Manager/ Nightfill Manager

Woolworths Group
09.2022 - Current

Duty Manager

Coles Supermarkets
09.2021 - 12.2022

Facilities Manager

Asset Protect Group
12.2018 - 04.2021

Centre Manager Assistant

Northcote Plaza Shopping Centre
01.2017 - 12.2018

Professional Year Program -

Australian Technical & Management College

Bachelor of Business - Accounting And Finance

La Trobe University

Graduate Certificate & Diploma - Leadership & Management

Newton College

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Usman Umer