Usman Ali
Werribee,VIC
Summary
Results-driven professional with extensive experience in restaurant management and sales supervision. Skilled in implementing efficient inventory management systems and training staff to uphold high service standards. Dedicated to fostering team collaboration and resolving customer issues to drive satisfaction.
Overview
4
4
years of professional experience
Work History
Restaurant General Manager
Fatboys Phillys
Hoppers Crossing, VIC
08.2023 - Current
- Managed daily operations to ensure smooth restaurant functionality.
- Supervised staff to maintain high service and food quality standards.
- Developed training programs for new employees to enhance skills and efficiency.
- Implemented inventory management systems to track supplies and reduce waste.
- Coordinated scheduling to optimize labor costs and meet customer demand.
- Enforced health and safety regulations to create a safe dining environment.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Scheduled staff shifts and monitored labor costs.
- Conducted regular meetings with staff members to discuss operational issues.
- Ensured compliance with health, safety and sanitation standards.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Managed relationships with suppliers to ensure timely delivery of products.
- Created weekly work schedules according to staffing needs.
- Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Sales Supervisor
60 Shades
Broadmeadows, Victoria
05.2023 - 11.2024
- Supervised daily sales operations and customer service activities.
- Trained and mentored new sales team members on procedures.
- Coordinated inventory management to ensure product availability.
- Implemented sales strategies to enhance team performance and engagement.
- Led team meetings to discuss goals, strategies, and performance updates.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Processed cash, credit and check transactions with POS system and cash register.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Identified potential opportunities for new business development activities.
Cook
Kentucky Fried Chicken
Preston, Melbourne, VIC
04.2022 - 06.2024
- Prepared and cooked menu items following established recipes and standards.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Implemented food safety protocols to uphold health regulations and standards.
- Trained new kitchen staff on procedures and proper cooking techniques.
- Monitored food inventory levels and reported shortages to management.
- Collaborated with team members to ensure timely meal service during peak hours.
- Implemented food safety practices to minimize cross-contamination risks.
- Monitored temperatures of prepared food and cold-storage areas.
- Set up work stations prior to opening to minimize prep time.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Education
Diploma Of Building And Construction - Building And Construction
Gen Institute
Collingwood, VIC08-2025
Carpentry Cert III - Building And Construction
Edinburgh International College
Broadmeadows, VIC04-2024
Cookery Cert III - Cookery
Australian College Of Trade
Thornbury, VIC04-2022
Foundation Year - BBA
Monash University
Clayton, VIC03-2021
Skills
- Project management
- Customer service
- Employee training
- Inventory management
- Food safety protocols
- Team collaboration
- Quality assurance
- Health code compliance
- Operations management
- Scheduling coordination
- Food safety
- Hiring decisions
- Customer engagement
- Cost control
- Team management
- Adaptable
Affiliations
- Photography
- Walking
- Gaming
- Cooking
Languages
English
Full Professional
Urdu
Native/ Bilingual
References
References available upon request.
Timeline
Restaurant General Manager
Fatboys Phillys
08.2023 - Current
Sales Supervisor
60 Shades
05.2023 - 11.2024
Cook
Kentucky Fried Chicken
04.2022 - 06.2024
Diploma Of Building And Construction - Building And Construction
Gen Institute
Carpentry Cert III - Building And Construction
Edinburgh International College
Cookery Cert III - Cookery
Australian College Of Trade
Foundation Year - BBA
Monash University