Usman Zahoor Syed
Melbourne
Summary
A strategically focused Business Analytics graduate from Victoria University, equipped with a solid background in Business and Information Technology. I specialize in identifying and creating opportunities for software sales, maintaining and growing revenue streams, and driving portfolio growth through comprehensive planning. With a strong command of qualifying sales methodologies and disciplined techniques, I am passionate about leveraging marketing campaigns to generate new sales opportunities. I effectively manage the entire sales cycle, from prospecting to negotiation and closing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SME Expansion Sales Specialist
MYOB Australia
01.2022 - Current
- Consistently surpass sales targets by delivering exceptional customer value through tailored solutions
- Maximize revenue by strategically upselling and cross-selling MYOB products within the professional services sector
- Capitalize on marketing initiatives to generate high-quality sales opportunities and drive business growth
- Oversee the entire sales process from initial prospecting through negotiation to closing, ensuring seamless execution
- Offer strategic insights and deliver compelling presentations that clearly articulate customer ROI and business impact
- Maintain a deep understanding of SME, Practice, and Financial Services offerings, along with competitor products, to position MYOB effectively in the market
- Drive continuous improvement by analyzing feedback and refining strategies to enhance performance and customer satisfaction.
Application Support Analyst
Australian State Energy Upgrades
01.2022 - 12.2022
- Resolved application issues remotely for field sales and installation teams, reducing issue resolution time by 20% through efficient debugging and problem-solving
- Generated and maintained reports using Data Force CRM software, ensuring accurate and up-to-date information for decision-making
- Led application walkthroughs and training sessions for new hires and existing staff, resulting in a 15% increase in system utilization and improved overall efficiency
- Partnered with developers on CRM software updates, contributing to streamlined sales processes and enhanced system functionality
- Captured and documented business requirements in collaboration with clients, ensuring alignment with project goals and delivering tailored solutions.
Customer Support Consultant
Lafargeholicom Group Company
05.2017 - 07.2018
- Attended sales and service calls, responding to customer requests through mail and telephone, improving client retention by 10%.
Education
Professional Year (IT) -
Performance Education
03.2022
Master of Business Analytics (Professional) -
Victoria University
12.2020
Bachelor of Commerce -
University of Delhi
07.2017
Skills
- Training and Education: Educating clients on new features, products, or services that could benefit their business
- Stakeholder Management: successfully collaborate and facilitate stakeholder projects to achieve business goals and strategy outcomes
- In-depth knowledge of company’s products or services to effectively address client needs and provide tailored solutions
- Overachievement of sales quota: consistently overachieving sales quota both as Sales Agent and as account manager
Certification
- Certified Business Analyst Professional (CBAP)
- SAP HANA S/4
- SAP Business Intelligence Systems
- SAP Enterpirse resoce planning
- Customer relationship management
Accomplishments
- Achieved 137% to the target in 2023, during my first year.
- Attained 132% to the target in the first half of 2024.
- Earned a spot on the All Stars trip to Port Douglas in my first year
- Played a key role in the successful launch of a major software update, with minimal post-launch issues when working as a support analyst in Australian State Energy Upg
- Master’s degree in business Analytics
Internship
LeasePlan Australia, Developed a SAP driven data analysis-based business solution for a German car renting, selling, and leasing company that included streamlining of current working HR system under the SAP NextGen Lab system and surveys. (Victoria University, Melbourne and LeasePlan Australia), 2019
References
References available upon request
Timeline
SME Expansion Sales Specialist
MYOB Australia
01.2022 - Current
Application Support Analyst
Australian State Energy Upgrades
01.2022 - 12.2022
Customer Support Consultant
Lafargeholicom Group Company
05.2017 - 07.2018
Professional Year (IT) -
Performance Education
Master of Business Analytics (Professional) -
Victoria University
Bachelor of Commerce -
University of Delhi
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