Utah Parai
119 Henry Street Merewether,Australia
Summary
Dynamic and results-driven professional with a proven track record in compassionate client care and effective communication, honed at Mana Services and Te Tomika Trust.
Excelled in building meaningful relationships and adapting to diverse client needs, showcasing unparalleled adaptability and teamwork skills.
Demonstrated exceptional problem-solving abilities, enhancing client satisfaction and operational efficiency.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
Mana Services
Hamilton, NEW ZEALAND
09.2024 - 12.2024
- Company Overview: Mana Services is an elite youth care organization in New Zealand that provides guidance and support for displaced or troubled youth
- During my time I worked with several youth from 8 years old up to 17 years old
- In some cases working with high-risk individuals but most of the children being low to moderate risk levels
- Mana Services is an elite youth care organization in New Zealand that provides guidance and support for displaced or troubled youth
Kaimahi- carer
Te Tomika Trust
Tauranga, NEW ZEALAND
02.2024 - 09.2024
- Company Overview: This organization focuses on providing care in Tauranga City for both youth and adults with a range of mental health issues and/or disabilities
- My role whilst with this organization was to provide care for several clients with different needs
- Some had ADHD, addictive personalities, and low-level autism
- My duties were to arrange their days with meals, and activities suited to their abilities
- I would work a 24-hour roster, often doing back-to-back days during the week
- This organization focuses on providing care in Tauranga City for both youth and adults with a range of mental health issues and/or disabilities
Residential Salesperson
Eves Real Estate
Papamoa, NEW ZEALAND
10.2022 - 02.2024
- After studying part-time with Open Polytechnic New Zealand, I've been working in residential sales for the past several months in Papamoa and the surrounding suburbs
- The role requires competent and consistent communication and organizational skills
- The role has aided in applying my people skills to another professional space
Co-regional Director/caregiver
Mana Services
Wellington, NEW ZEALAND
06.2021 - 06.2022
- Company Overview: Mana Services is an elite youth care organization in New Zealand that provides guidance and support for displaced or troubled youth
- In my co-director role in Wellington, I was tasked with building relationships and creating contracts with government entities such as Oranga Tamariki and the Ministry of Social Services
- My role also required that I build relationships with Iwi representatives to offer our services and help establish the organization's presence
- My responsibilities in this role were to coordinate between our management group and staff, rostering, and structuring teams in the initial process
- I also provided my care services in the initial build-up phase
- Mana Services is an elite youth care organization in New Zealand that provides guidance and support for displaced or troubled youth
Customer Service Rep
Austel Marketing
Gold Coast, AUSTRALIA
12.2015 - 12.2016
- In this role, I provided potential customers with different insurance packages such as life insurance, home and content insurance, pet insurance, and car insurance
- This role equipped me with clear communication skills, rapport-building customer service, and retention
Education
High School Grad. -
Hillcrest Christian College
Gold Coast, AUSTRALIA12.2012
New Zealand Certificate of Real Estate (salesperson) - Fundamentals, Real Estate Law, Sales & Marketing
Open Polytechnic NZ
Skills
- Communication skills
- Teamwork
- Rapport building
- Independent work
- Enthusiastic attitude
- Time-oriented
- Work ethic
- Compassionate client care
- Dependable and responsible
- Adaptability and flexibility
- Special needs care
- Reliability and punctuality
- Problem-solving
References
- Veronika Augustinova, Character reference, +61 402 905 445
- Trevor Hansen, Business reference, +64 27 284 9399
- Steven Scirkovich, Youth work reference, +64 21 086 06830
Certification
Open Polytechnic NZ
NZ3111 - New Zealand Certificate of Real Estate (salesperson)(Level 4) Fundamentals - Completed
Real Estate Law - Completed
Sales & Marketing - Completed
Timeline
Caregiver
Mana Services
09.2024 - 12.2024
Kaimahi- carer
Te Tomika Trust
02.2024 - 09.2024
Residential Salesperson
Eves Real Estate
10.2022 - 02.2024
Co-regional Director/caregiver
Mana Services
06.2021 - 06.2022
Customer Service Rep
Austel Marketing
12.2015 - 12.2016
High School Grad. -
Hillcrest Christian College
New Zealand Certificate of Real Estate (salesperson) - Fundamentals, Real Estate Law, Sales & Marketing
Open Polytechnic NZ
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