Utkarsh Deota

Skilled in providing exceptional customer service, both in person and over the phone. Experience in driving sales. Recommending products and educating customers on digital banking. Strong communicator and team player with a focus on problem-solving, digital literacy, and community engagement to foster lasting customer relationships and business growth.

• Coordinated with professionals to process credit applications and complete transactions.
• Helped customers increase purchasing power through store financing options.
• Designed interior spaces by combining sets and pieces for cohesive looks.
• Provided product knowledge to customers about different types of furniture available for purchase.
• Monitored market trends to suggest additions to the furniture collection.
• Greeted customers to determine wants or needs.
• Handled customer inquiries and complaints with professionalism and patience.
• Handled all customer complaints in a professional manner.

• Company Overview: Business Development Officer.
• Responsible for recruiting, training, supervising, and appraising staff.
• Managing budgets.
• Planning, promoting, and coordinating events.
• Developing and maintaining relationships with clients.
• Business Development Officer.
• Coordinated stock replenishment processes as needed based on sales trends.
• Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
• Supervised cash drawer balances and deposits of store receipts.
• Boosted company sales by developing and implementing strategic marketing approaches.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

With a proactive and results-oriented approach, I am adept at navigating complex sales cycles and negotiating favorable deals. My strong communication and interpersonal skills enable me to effectively engage with clients, inspire confidence, and drive revenue generation of $6M NZD with my team of four.

• Analyzed sales data to identify trends and adjust sales strategies accordingly.
• Maintained an up-to-date knowledge of industry trends related to furniture styles, fabrics, colors.
• Prepared detailed sales reports to inform management of sales performance.
• Helped customers increase purchasing power through store financing options.
• Provided product knowledge to customers about different types of furniture available for purchase.
• Greeted customers and offered to assist with showroom navigation and selecting products.
• Achieved Million Dollar salesperson award every year.