Uttam Poudel
Melbourne,Victoria
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile. Skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
Peuker and Alexander Pty. Ltd
- 06.2024
- Encourage collaboration and teamwork among team members to achieve common goals
- Training new members and ensuring minimal mistakes
- Engaged team members in the decision-making process whenever suitable.
Senior Assistant IT
Best Finance Company Ltd.
05.2019 - 12.2019
- Performed the task of Core Banking System, Backup, and Recovery
- Collaborated with IT teams to develop and implement IT policies, procedures, and best practices
- Managed FortiGate 100E Firewall, Active Directory, Router and Switches
- Executed comprehensive maintenance and security protocols for windows servers, achieving 99% uptime and mitigating potential security breaches with a 50% reduction in vulnerability incidents
- Enhanced system infrastructure by diagnosing intricate system issues and implementing strategic solutions to enhance performance and reliability
- Deployed and managed 100+ network devices, printers, and computer systems; enhanced network performance by 30% and reduced maintenance cost by 20% through strategic hardware upgrades and preventive maintenance
- Regularly performed updates, patches, and upgrades to keep systems current and secure
- Trained end-users on the proper use of hardware and software systems.
Senior Technical Officer
MiDas Technologies Ltd.
01.2018 - 05.2019
- Involved in various aspects of the software lifecycle including requirements, design, implementation, testing, installation, and support
- Executed software testing and developed training programs and workshops for clients
- Repaired hardware malfunctions, software issues, and networking problems
- Installed Oracle Server, MSSQL Server Installation (R2 and Enterprise)
- Built and upheld effective working relationships with both customers and software developers.
IT Support Engineer
Coastal Qatar Trading & Engineering Co. W.L.L
05.2016 - 11.2017
- Implemented, configured, and maintained over 50 computer systems, network devices, and peripherals; increased operational efficiency by 40% and reduced downtime by 25% through proactive troubleshooting and regular system updates
- Designed and optimized support procedures and strategies for managing systems, networks, operating systems, and applications development to align with organizational needs and promote efficiency
- Developed and implemented comprehensive training programs and workshops to enhance staff skills and performance
- Documented technical procedures, configurations, and troubleshooting steps for knowledge sharing and future reference.
Android Developer
Udan Software Pty. Ltd.
10.2014 - 08.2015
- Design and build advanced applications for the Android platform
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Consistently explore, assess, and integrate new technologies to optimize development.
Education
Bachelor of Computer Engineering -
Advanced College of Engineering & Management
01.2014
Skills
- Ability to work effectively in a team environment and collaborate with other departments
- Willingness to learn new technologies and adopt to changing environments
- Ability to work multiple tasks and perform under pressure effectively
- Knowledge of Active Directory, Remote Desktop Support
- Proficiency in Windows, Linux, macOS, etc
- Desk Deployment, Email Administration, Network Diagnostics
- Proficiency in Microsoft Office, Network Configuration, Device Installation
- Knowledge of SQL and understanding of network protocol, network configuration, routing and switching
- Remote Support
- Configuration Management
- Virtualization Technologies
- Application support
- Software Installation
Certification
- Microsoft 365 Fundamentals, COURSERA, 08/01/2024
- Microsoft Azure Fundamentals AZ-900 Exam Prep., COURSERA, 08/01/2024
- Google IT Support-Technical Support Fundamentals, COURSERA, 07/01/2024
- Google IT Support- The Bits and Bytes of Computer Networking, COURSERA, 07/01/2024
- Nepal Engineering Council, 3568, Computer, A, 04/01/2015
Timeline
Senior Assistant IT
Best Finance Company Ltd.
05.2019 - 12.2019
Senior Technical Officer
MiDas Technologies Ltd.
01.2018 - 05.2019
IT Support Engineer
Coastal Qatar Trading & Engineering Co. W.L.L
05.2016 - 11.2017
Android Developer
Udan Software Pty. Ltd.
10.2014 - 08.2015
Team Leader
Peuker and Alexander Pty. Ltd
- 06.2024
Bachelor of Computer Engineering -
Advanced College of Engineering & Management
- Microsoft 365 Fundamentals, COURSERA, 08/01/2024
- Microsoft Azure Fundamentals AZ-900 Exam Prep., COURSERA, 08/01/2024
- Google IT Support-Technical Support Fundamentals, COURSERA, 07/01/2024
- Google IT Support- The Bits and Bytes of Computer Networking, COURSERA, 07/01/2024
- Nepal Engineering Council, 3568, Computer, A, 04/01/2015
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