UTTKARSH KHANDUJA
Bentleigh East,VIC
Summary
- Resourceful and dedicated College student with excellent communication skills and a demonstrated commitment to providing outstanding customer service. Proficient in various social media platforms and office technology programs.
- Proven ability to establish and maintain excellent communication and relationships with clients. Skilled in general accounting and finance transactions.
- Excellent time management skills combined with a superior knowledge of the customer service industry. I am bilingual, hardworking, and ready to join my next team. I excel in organizing and have a proven track record of managing multiple academic projects and volunteering events.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Wipro
07.2022 - 07.2023
- Resolved customer complaints in a timely and effective manner, resulting in an excellent customer satisfaction score
- Developed a customer feedback survey that yielded a 25% increase in customer satisfaction
- Provided timely responses to customer inquiries and requests, resulting in a 30% increase in customer satisfaction
- Created customer service reports that provided key insights into customer preferences and behaviors
Account Manager
Encore Capital Group
09.2023 - 11.2023
- Analyzed customer financial data to evaluate ability to pay and determine payment terms
- Maintained accurate records of customer interactions and payment arrangements in accordance with company policy
- Developed strategies to minimize risk and maximize collection success
Market Research Intern
Inception Wave
07.2021 - 09.2021
- Conducted market and competitive research to identify emerging trends and customer needs
- Conducted in-depth market research and identified key trends in the labor market that enabled the company to stay ahead of competitors
- Developed a comprehensive market analysis and research report that identified key opportunities and resulted in an increase in market share
Education
Masters of Banking And Finance - Finance
Monash University
Melbourne06.2026
Bachelor of Business Administration - undefined
Institute of Innovation in Technology and Management
New Delhi06.2022
Skills
- Account Management
- Issue Escalation
- Call Management
- Complaint resolution
- Customer Relationship Management (CRM)
- Customer Support
- Company policy adherence
- Technical Support
Personal Information
- Place of Birth: New Delhi
- Date of Birth: 03/29/01
- Nationality: Indian
- Driving License: DL9 20190010891
Guitarist
I have played guitar for 4 years and I have taken a part in my school music events. i have recently switched on to electric guitar.
Languages
English
Full Professional
Hindi
Native or Bilingual
French
Elementary
Timeline
Account Manager
Encore Capital Group
09.2023 - 11.2023
Customer Service Executive
Wipro
07.2022 - 07.2023
Market Research Intern
Inception Wave
07.2021 - 09.2021
Bachelor of Business Administration - undefined
Institute of Innovation in Technology and Management
Masters of Banking And Finance - Finance
Monash University
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