Hi, I’m
Uyen Khong
Mullaloo,WA
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
years of professional experience
Work History
Monstella Cafe
Coffee Barista
09.2022 - Current
Job overview
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Yamato Teppanyaki And Tsaocaa Tea
Counter Server
02.2022 - Current
Job overview
- Managed multiple tasks in high-volume environment.
- Greeted all guests upon arrival and offered immediate assistance.
- Processed cash, debit and credit card payments.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Took and processed over customer orders.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Demonstrated knowledge and applied proper food handling standards.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Provided information about menu and made suggestions based on taste, availability and price.
- Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
Pho 4 U Vietnamese Restaurant
Restaurant Waitress
02.2021 - 07.2022
Job overview
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Edith Cowan UniversityPerth, WA
Master of Arts from Marketing And Innovation Management
02.2022
Skills
- Shift Work
- Beverage Preparation
- Prepare Products
- POS Transactions
- Food Serving and Preparation
- Customer Experience Management
- Clean and Sanitize
- Procedure Preparation
- Customer Interaction
- Serve Customer Needs
- Restaurant Operation
Languages
English
Professional Working
Chinese (Mandarin)
Elementary
Vietnamese
Native or Bilingual
Timeline
Coffee Barista
Monstella Cafe
09.2022 - Current
Counter Server
Yamato Teppanyaki And Tsaocaa Tea
02.2022 - Current
Restaurant Waitress
Pho 4 U Vietnamese Restaurant
02.2021 - 07.2022
Edith Cowan University
Master of Arts from Marketing And Innovation Management
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