UY TIN (TIM) TRAN
New Norfolk,TAS
Summary
An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results.
Overview
8
8
years of professional experience
Work History
Hobart Store Supervisor/Manager
UGG Express Pty Ltd
05.2021 - Current
- Increased store sales above target monthly by analyzing daily sales and creating action plans to achieve
- Train, support, supervise and roster staff
- Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
- Maintain a clean store and ensure that merchandise is presented in an appealing manner
- Maintain records of stock levels
- Stay up to date with merchandise, especially new products
- Determine customers needs and wants and suggest and display these items
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Food & Beverage Supervisor
Monsoon Thai Fusion Hobart
09.2021 - 09.2023
- Work closely with and assist the Food and Beverage & Restaurant Manager and other staff in day-to-day operation
- Maintain and control inventory level
- Greet and seat guests with a smile
- Set-up, maintain, cleaning and pack-down of work areas according to procedures and standards
- Take meal orders, explain menu items and serve food and beverage items to guest’s tables and follow hygienic food practices at all times
- Supplying, dispensing or mixing of beverages, cleaning of bar areas and equipment, preparing the bar for service, taking beverage orders and serving drinks
- Monitor the quality and consistency of all food served from the Kitchen
- Arrange and re-arrange indoor and outdoor Restaurant furniture to suit business needs and customer requests
- Respond to guest inquires and requests and resolve customer complaints in a timely, friendly and efficient manner
- Operate POS system and take payment for guest accounts
Sales Advisor
Cyberfone Pty Ltd
02.2018 - 05.2021
- Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements
- Conducts problem solving and troubleshooting
- Provides technical help to colleagues if required
- Conducts contract reconciliations, cashing up and stocktaking
- Achieves personal and store KPIs, consistently exceeding key performance indicators, and individual and store targets.
Accountant Assistant
09.2019 - 09.2020
- Collate and category invoices and enter into Excel and Catsoft, MYOB software
- Analysis and prepare documents for tax lodges/BAS
- Assisting with Superannuation registration and payroll quarterly
- Receiving, documenting and processing incoming invoices
- Other general administrative duties to support the business operations and the team such as answering phones, receiving and distributing mail.
Food and Beverage attendant
Nhien Vegetarian Restaurant
03.2016 - 02.2018
- Take customer orders and relay them to the kitchen staff
- Facilitate the filling of drink orders between customers and the bar
- Suggest additional menu items, such as desserts and drinks, when appropriate
- Obtain amenities for patrons with specific needs, such as highchairs for parents
- Operate the drink fountain and coffee station
- Cash up till at end of every shift
- Memorise the menu for on-demand recitation.
Education
Advanced Diploma of Hospitality Management -
Australian Ideal College
Diploma of Hospitality Management -
Australian Ideal College
Accounting
Australia Technical and Management College
Bachelor of Business (double degree - Accounting and Financing
The University of Technology Sydney (UTS)
Diploma of Business -
UTS
Skills
- Excellent customer service and time management skills
- Advanced MS Office Suite Knowledge
- Strong communications and attention to detail
- Leadership skills
- Critical thinking and problem solving
- Staff Management
- Customer Relationship Management
- Sales and Marketing
- Verbal and Written Communication
- Managing Multiple Tasks
- Visual Merchandising
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Food & Beverage Supervisor
Monsoon Thai Fusion Hobart
09.2021 - 09.2023
Hobart Store Supervisor/Manager
UGG Express Pty Ltd
05.2021 - Current
Accountant Assistant
09.2019 - 09.2020
Sales Advisor
Cyberfone Pty Ltd
02.2018 - 05.2021
Food and Beverage attendant
Nhien Vegetarian Restaurant
03.2016 - 02.2018
Advanced Diploma of Hospitality Management -
Australian Ideal College
Diploma of Hospitality Management -
Australian Ideal College
Accounting
Australia Technical and Management College
Bachelor of Business (double degree - Accounting and Financing
The University of Technology Sydney (UTS)
Diploma of Business -
UTS
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