UZAIR RAUF
Bankstown,Australia
Summary
I am a skilled security and operations professional with leadership experience in security, hospitality, and aviation. I have successfully managed security operations, led teams, and responded to critical incidents, ensuring safety and compliance. My background includes leading teams at Toyota Material Handling and McDonald’s, focusing on staff development and performance management. I excel in customer service, having worked in passenger service at Menzies Aviation and operations management at McDonald's. I also have experience in risk management, compliance, and improving operational efficiency. I am now seeking a challenging role where I can leverage my expertise in security operations, leadership, and customer service to contribute to organizational growth and safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Operations Manager
University of Sydney
Darlington , NSW
09.2024 - Current
- Security Operations Management – Oversee daily security operations, control room activities, and monitor security systems.
- Incident & Emergency Response – Lead responses to security incidents, coordinate with emergency services, and improve protocols.
- Team Leadership & Training – Manage, train, and develop security staff while ensuring policy compliance.
- Risk Management & Compliance – Conduct risk assessments, enforce WHS and legal standards, and maintain security records.
- Stakeholder Engagement & Communication – Collaborate with university departments, law enforcement, and develop security awareness programs.
Security Operations Team Leader
Toyota Material Handling
Moorebank, NSW
01.2024 - 09.2024
- Team Leadership and Supervision: Manage and support a team of security officers, assigning tasks, and ensuring adherence to protocols.
- Incident Management: Oversee and coordinate responses to security incidents, emergencies, and threats.
- Operational Oversight: Ensure the smooth functioning of security operations, including patrols, access control, and surveillance monitoring.
- Safety Compliance: Ensure adherence to WHS laws, regulations, and organizational policies.
- Risk Assessment & Hazard Management: Identify, assess, and mitigate workplace hazards and risks.
- Incident Investigation & Reporting: Conduct investigations on workplace incidents, injuries, and near-misses, ensuring appropriate corrective actions are implemented.
Passenger Service Officer
Menzies Aviation
Mascot - Sydney Kingsford Smith Airport , NSW
07.2023 - 06.2024
- Passenger Check-in & Boarding – Process check-ins, validate travel documents, tag baggage, issue boarding passes, and assist at the boarding gate.
- Customer Service & Assistance – Provide exceptional service, support passengers with special needs, including wheelchair assistance, and handle inquiries.
- Compliance & Security – Ensure adherence to safety, security, and airline regulations while using multiple check-in systems.
- Training & Administration – Participate in training, conduct on-the-job coaching, and handle administrative tasks as needed.
Restaurant Manager
McDonald's
Lidcombe, NSW
07.2020 - 07.2023
- Operations & Business Management – Oversee daily operations, track KPIs, drive sales growth, and manage inventory.
- Staff Leadership & Training – Recruit, train, motivate staff, conduct evaluations, and optimize scheduling.
- Customer Service & Quality Assurance – Ensure top-tier customer service, food safety, and restaurant cleanliness.
- Financial & Administrative Duties – Manage budgets, control costs, ensure compliance, and analyze financial reports.
Education
Diploma of Business -
TAFE NSW
Ultimo, NSW08-2024
Certificate IV in Construction Management -
TAFE NSW
Ultimo, NSW09-2023
High School Diploma -
Birrong Boys High School
Birrong NSW11-2022
Certification
- PUAFER006 - Chief Warden - Lead an Emergency Control Organisation
- PUAFER005 - Fire Warden - Operate as Part of an Emergency Control Organisation
- PUAFER008 - Fire Extinguisher Training- Confine small emergencies in a facility
- First Aid Certificate
- Cardiopulmonary Resuscitation
- Certificate II in Security Operations
Timeline
Security Operations Manager
University of Sydney
09.2024 - Current
Security Operations Team Leader
Toyota Material Handling
01.2024 - 09.2024
Passenger Service Officer
Menzies Aviation
07.2023 - 06.2024
Restaurant Manager
McDonald's
07.2020 - 07.2023
Diploma of Business -
TAFE NSW
Certificate IV in Construction Management -
TAFE NSW
High School Diploma -
Birrong Boys High School
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