Uzi Nizamani
Oakleigh East
Summary
Results-driven IT Support Specialist with expertise in hardware/software troubleshooting, network support, and IT asset management. Strong problem-solving and customer service skills, ensuring efficient technical assistance. Adaptable, detail-oriented, and committed to optimizing IT operations in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warehouse Assitant
Billboards Media
02.2022 - 06.2024
- Assisted customers in resolving basic technical issues
- Provided friendly and efficient customer support, ensuring high satisfaction
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with other departments to optimize warehouse operations and keep production high.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
IT Support Volunteer
Innovatech Ltd
09.2024 - 02.2025
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
IT Support Intern
TechSolutions Pty Ltd
03.2024 - 03.2024
- Provided technical assistance to over 150 end-users, resolving hardware and software issues across Windows and macOS platforms.
- Managed user accounts and permissions using Active Directory, ensuring secure and efficient access to company resources.
- Assisted in the deployment and maintenance of network infrastructure, including routers, switches, and wireless access points.
- Conducted routine system updates and patches to maintain optimal performance and security compliance.
- Collaborated with the IT team to develop documentation for troubleshooting procedures and IT policies.
Education
Bachelor of Information Technology -
Kaplan Business School
Melbourne, Victoria02-2025
Skills
- Hardware & Software Troubleshooting – Diagnosing and resolving IT issues efficiently
- Operating Systems (Windows, macOS, Linux) – Installing, updating, and troubleshooting systems
- Network Support – Basic understanding of routers, switches, and Wi-Fi troubleshooting
- IT Asset Management – Tracking, maintaining, and organizing IT equipment (relates to warehouse inventory skills)
- Active Directory & User Account Management – Creating, modifying, and managing user accounts
- Ticketing Systems (eg, ServiceNow, Jira, Zendesk) – Logging and resolving IT support tickets
- Microsoft 365 & Google Workspace – Managing email, cloud storage, and collaboration tools
- Basic Cybersecurity Awareness – Implementing best practices to protect systems and data
Certification
- Google IT Support Professional Certificate
- Microsoft 365 Certified: Fundamentals (MS-900)
- Cisco Certified Support Technician (CCST) - Networking
- ITIL 4 Foundation
Languages
Urdu
Native or Bilingual
Hindi
Professional Working
Interests
- Watching Movies and TV Shows
- Music
- Volunteering
- Outdoor Recreation
- Community Cleanup
Timeline
IT Support Volunteer
Innovatech Ltd
09.2024 - 02.2025
IT Support Intern
TechSolutions Pty Ltd
03.2024 - 03.2024
Warehouse Assitant
Billboards Media
02.2022 - 06.2024
Bachelor of Information Technology -
Kaplan Business School
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