Uzma Azam
Parkinson,Australia
Summary
Expert in customer relations within hospitality, specialising in face-to-face interactions and efficient task processing. Proven track record in assessing customer needs and facilitating access to diverse payment programs, enhancing user experience through self-service options. Proficient in managing complex customer situations while ensuring compliance with relevant legislation. Demonstrated ability in providing peer support, quality assurance, and effective complaint resolution, contributing to overall service excellence.
Overview
13
13
years of professional experience
Work History
Community Work Volunteer
Stretton State College
Brisbane, QLD
03.2025 - 06.2026
- Assisted in planning programs that support local families and students.
- Assisted with organizing and conducting community events such as food drives, fundraisers, and health fairs.
- Built relationships with members of the community by attending events and engaging in conversations about their experiences.
Restaurant Supervisor
Al Saud Bait Al Mandi
Hyderabad, India
03.2013 - 01.2015
Managed daily restaurant operations, supervising staff to enhance service quality and team efficiency.
Trained staff on operational procedures and customer service excellence to foster a knowledgeable and customer-focused team.
Resolved customer inquiries and complaints to maintain high service standards.
Delivered exceptional customer service in a fast-paced environment.
Coordinated with suppliers to secure timely delivery of high-quality ingredients, ensuring menu consistency and customer satisfaction.
Handled cash records and rosters, ensuring compliance with food safety regulations.
Maintained accurate documentation for operational efficiency and accountability.
Acquired conflict resolution skills through team interactions.
Education
B.Tech - Electronics and Communication Engineering
Jawaharlal Nehru Technological University
Hyderabad, India01-2013
Intermediate -
Board of Intermediate education
Hyderabad, India01-2007
Skills
- Customer engagement
- Scheduling management
- Problem solving
- Effective communication
- Active listening
- Calm demeanor
- Time management
- Customer service
- Volunteer coordination
- Team leadership
Accomplishments
- Participated in college seminar with major 'Information security systems'.
- Participated in Robotics workshop conducted by 'SWCET'.
- Worked as a volunteer in job fair 2013 held at 'SWCET'.
- Active participation in technical & nontechnical programs held at 'SWCET'.
Projects
- DTMF based robot (embedded system), Wireless -duel tone multi frequency based robot using microcontroller (MT8870)
- Mobile Spy Robot, Mobile Control Robot - Cell phone operated Land rover. It is one of the simple robotics projects using microcontroller (LPC2148) & Wireless webcam.
Disclaimer
I hereby declare that all the above information furnished by me is true to the best of my knowledge.
Hobbies and Interests
- Reading
- Painting
- Social Networking
Core Abilities
- I always try to adopt new techniques of achieving goals and to perform above the expectations with innovative techniques.
- I love to interact with people with diverse thinking and at ease while working with a diversified range of people.
- I look forward to challenges and perform beyond expectations by giving my 100%.
- I am a good team player, and believe team effort is better than working individually.
Timeline
Community Work Volunteer
Stretton State College
03.2025 - 06.2026
Restaurant Supervisor
Al Saud Bait Al Mandi
03.2013 - 01.2015
B.Tech - Electronics and Communication Engineering
Jawaharlal Nehru Technological University
Intermediate -
Board of Intermediate education