Summary
Overview
Work History
Education
Skills
WORKING RIGHTS
Timeline
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UZMA FATIMA

WOLLERT,VIC

Summary

Dynamic Customer Service Representative with a proven track record at AU SOLUTIONS PTY LTD, excelling in troubleshooting and problem-solving. Expert in Microsoft 365, I effectively resolved technical issues and streamlined order processing, enhancing customer satisfaction and operational efficiency. Committed to delivering exceptional support and training in technology applications.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

AU SOLUTIONS PTY LTD
Melbourne, Australia
07.2022 - 05.2025
  • Resolve customer complaints, concerns or problems
  • Resolved technical issues related to hardware, software, and network connectivity.
  • Maintained inventory of all IT assets, including computers, monitors, keyboards, mice, cables, etc.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Help customers place orders, track shipment and confirm delivery dates
  • Supports business intelligence initiatives by integrating data across Microsoft 365 applications.
  • Provide assistance with application-specific issues, such as formatting in Word, formula errors in Excel, or sharing issues in SharePoint.

Education

SQL Server -

APTECH COMPUTER EDUCATION
12-2015

Web Technologies -HTML 5 -

APTECH COMPUTER EDUCATION
07-2015

Bachelors - information technology

Jntu
HYDERABAD, INDIA
07.2014

Skills

  • Troubleshooting skills
  • Microsoft 365
  • Order processing
  • Shipping coordination
  • Problem solving
  • Documentation skills
  • Technology training

WORKING RIGHTS

AUSTRALIAN CITIZEN

Timeline

Customer Service Representative

AU SOLUTIONS PTY LTD
07.2022 - 05.2025

SQL Server -

APTECH COMPUTER EDUCATION

Web Technologies -HTML 5 -

APTECH COMPUTER EDUCATION

Bachelors - information technology

Jntu

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UZMA FATIMA