VIRAJ CHANDRANI
Sydney,NSW
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Results oriented with a proven track record of improving overall operations within a company or department.
Overview
3
3
years of professional experience
Work History
Assistant Restaurant Manager
Guzman Y Gomez
09.2023 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained
- Monitored restaurant operations and adjusted schedules to meet peak customer demand
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Analyzed daily sales figures and developed strategies to increase sales
- Implemented effective inventory control systems to reduce food spoilage and waste
- Purchased food and cultivated strong vendor relationships
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Department Manager
Mcdonalds
03.2023 - 09.2023
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Created and enforced department policies, procedures and standards to establish productivity and quality
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Department Manager
McDonalds
04.2021 - 02.2023
- Provided optimal assistance to the General Manager and handled a variety of tasks
- Did rosters while managing labor while still maintaining good proficiency and having enough people
- Organized and maintained stock orders prior to shelving.
Customer service representative
Dominos
10.2020 - 03.2021
- Helped to increase customer return rates by providing excellent customer service at all times
- Delivered pizzas while still maintaining pizzas hot and fresh.
Education
Bachelors of IT -
University of Southern Queensland
Diploma of IT -
Griffith College
Diploma of Hospitality Management: Management -
Sydney school of Business
08.2022
Rajkot - Year 12
Shakti Schools
06.2019
Skills
- Problem Solving Skills
- Leaderships Skills
- Quality Assurance
- Strong Communication Skills
- Inventory Control
- Schedule Coordination
- Shift Management
- POS system knowledge
- Restaurant Operations
- Employee Scheduling
- Scheduling and labor control
- Payroll Administration
- Recruitment
- Money Handling
Timeline
Assistant Restaurant Manager
Guzman Y Gomez
09.2023 - Current
Department Manager
Mcdonalds
03.2023 - 09.2023
Department Manager
McDonalds
04.2021 - 02.2023
Customer service representative
Dominos
10.2020 - 03.2021
Bachelors of IT -
University of Southern Queensland
Diploma of IT -
Griffith College
Diploma of Hospitality Management: Management -
Sydney school of Business
Rajkot - Year 12
Shakti Schools
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