Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vaashal Mudaliar

Business Solutions Product Manager
Port Moresby,Port Moresby

Summary

Passionate IT and ICT personnel with a vision of Automation and Digitalization. Having 10+ years of experience in IT and Technology in a Telecommunication Provider Firm I have come across multiple types of systems, devices, and technology that inspired me to take up the Business Solutions Products Manager role at Digicel Papua New Guinea Limited.

Overview

11
11
years of professional experience

Work History

Business Solutions Product Manager

Digicel PNG Limited
06.2021 - Current
  • Complete management of ICT and Corporate Products and Services Plan and execute Go-to-Market strategies for ICT and Corporate products and services
  • Successfully performed market analysis and research to define the Products and Services required and effectively convert them to marketable revenue streams
  • Successfully managed the Software Development team for all product developments for ICT and Business from requirement gathering to deployment and monitoring
  • Oversee product design and detailed product specifications, develop and manage project plans, and develop product documentation
  • Responsible for collaborating with Group Commercial and Business Solutions teams across markets to develop and evolve Digicel ICT Business Products and pricing strategies and implementing Go-to-Market.

Business Process Automation Manager

Digicel Pacific Limited
07.2019 - 05.2021
  • Successfully managed the Software Development team (directly reporting to me) for all product developments from requirement gathering to deployment and monitoring
  • Exercising independent judgment in methods, techniques, and evaluation criteria for obtaining results; Successfully gather data to identify the root cause of issues
  • Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities
  • Measured performance against process requirements and provides consultation on the use of re-engineering techniques to improve process performance and product quality
  • Delivered presentations and supported training activities, including measurement, analysis, improvement, and control
  • Provided reports and documentation to the Regional CEO and leadership team about change readiness and how the change will affect business functions and roles within the organization
  • Partnered with the Leadership team to provide accurate and efficient feedback in the development of new products/processes for all HUB markets.

Project Manager Billing and VAS

Digicel Pacific Limited
07.2015 - 06.2019
  • Managed Projects for the Billing and Products Department for Digicel Pacific HUB Region Managed projects assigned by Senior Management of Digicel Pacific / Group Successfully plan, monitor, execute and close out all assigned projects in a timely and cost-effective manner
  • Provide timelines and project plans for all Commercial Product Delivery Lead VAS, Products and Development team for Digicel Central Resources Ensure System Availability is maintained as per Standards
  • Demonstrate exceptional leadership within the project teams: both co-located and virtual, by exhibiting a sense of personal responsibility for achieving the project's vision; and portraying a willingness to both accept and enforce accountability
  • Develop a project road map that captures high-level milestones and key integration points based on the scope and continuously collaborates with Department Leads to confirm that department deliverables are achieved
  • Work with stakeholders to identify technical and business risks; develop mitigation and contingency plans; monitor and re-evaluate risks through the project; and implement mitigation plans rapidly and contingency plans as required
  • Plan and prepare product roll out based on business requirements Responsible for the detection, analysis, resolution, measurement, and prevention of all Revenue Leakage problems and Billing Fraud problems Responsible for overall billing platform (Production, Test, Upgrades) Provide support for the Digicel Central operations in line with the agreed Service Level Agreement (SLA)
  • Provide consultations/guidance (MOPs, Scripts, Screen Shots, on-call) to other Digicel Markets whenever required Liaise with Vendors required for each Project / Promotion and any other requirement by Business.

Senior Billing Engineer

Digicel Pacific Limited
04.2013 - 06.2015
  • Provide timelines and project plans for all Commercial Product Delivery Lead VAS and Products team for Digicel Central Resources Ensure proper implementation of all Revenue affecting work, so as to eliminate the possibility of Revenue leakage Senior Application and Server Support Manage and Support IN Application and Servers Train Pacific HUB Staffs on usage of products and services Application/Software Testing and Sign Off CRM/BSS Management Short Code Management SMSC/USSD Routing Unix/Linux system Support and troubleshooting Unix/Linux Scripting SSL Certs creation and installation in servers/browsers Support: Digicel Mobile Money issues/queries
  • Billing Issues (Postpaid/Prepaid) 2G/3G/4G LTE 24-7 Support System checks/maintenance for RedKnee and Sandvine Servers (Sun Solaris) Systems and Applications Audit Ensure system and hardware checks are done on daily basis and overall performance are up to standard

Application Support Engineer

Digicel Pacific
10.2011 - 06.2013
  • Train Pacific HUB Staffs on usage of products and services Application/Software Testing and Sign Off CRM/BSS Management Short Code Management SMSC/USSD Routing Unix/Linux system Support and troubleshooting Unix/Linux Scripting SSL Certs creation and installation in servers/browsers Support Digicel Mobile Money issues/queries
  • Billing Issues (Postpaid/Prepaid) 2G/3G/4G LTE 24-7 Support System checks/maintenance for RedKnee and Sandvine Servers (Sun Solaris) Systems and Applications Audit

Education

Bachelor of Science - Computing and Information Systems

University of the South Pacific

Skills

Project Management, Analytical Thinking, B2B, Deployment, Software Development, Unix Shell Scripting, Linux Operating System, Java Programming, PHP Programming, Python Programming, C Programming, HTML, Agile Methodologies, Product Management, Information Technology Sales, Oracle Database, MySQL, Apache Tomcat, Automation, Microsoft Productsundefined

Timeline

Business Solutions Product Manager

Digicel PNG Limited
06.2021 - Current

Business Process Automation Manager

Digicel Pacific Limited
07.2019 - 05.2021

Project Manager Billing and VAS

Digicel Pacific Limited
07.2015 - 06.2019

Senior Billing Engineer

Digicel Pacific Limited
04.2013 - 06.2015

Application Support Engineer

Digicel Pacific
10.2011 - 06.2013

Bachelor of Science - Computing and Information Systems

University of the South Pacific

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Vaashal MudaliarBusiness Solutions Product Manager