Passionate IT and ICT personnel with a vision of Automation and Digitalization. Having
10+ years of experience in IT and Technology in a Telecommunication Provider Firm I
have come across multiple types of systems, devices, and technology that inspired me
to take up the Business Solutions Products Manager role at Digicel Papua New Guinea
Limited.
Overview
11
11
years of professional experience
Work History
Business Solutions Product Manager
Digicel PNG Limited
06.2021 - Current
Complete management of ICT and Corporate Products and Services
Plan and execute Go-to-Market strategies for ICT and Corporate products and services
Successfully performed market analysis and research to define the Products and Services
required and effectively convert them to marketable revenue streams
Successfully managed the Software Development team for all product developments for
ICT and Business from requirement gathering to deployment and monitoring
Oversee product design and detailed product specifications, develop and manage
project plans, and develop product documentation
Responsible for collaborating with Group Commercial and Business Solutions teams
across markets to develop and evolve Digicel ICT Business Products and pricing
strategies and implementing Go-to-Market.
Business Process Automation Manager
Digicel Pacific Limited
07.2019 - 05.2021
Successfully managed the Software Development team (directly reporting to me) for all
product developments from requirement gathering to deployment and monitoring
Exercising independent judgment in methods, techniques, and evaluation criteria for
obtaining results;
Successfully gather data to identify the root cause of issues
Develops metrics that
provide data for process measurement, identifying indicators for future improvement
opportunities
Measured performance against process requirements and provides
consultation on the use of re-engineering techniques to improve process performance
and product quality
Delivered presentations and supported training activities, including measurement,
analysis, improvement, and control
Provided reports and documentation to the Regional CEO and leadership team about
change readiness and how the change will affect business functions and roles within the
organization
Partnered with the Leadership team to provide accurate and efficient feedback in the
development of new products/processes for all HUB markets.
Project Manager Billing and VAS
Digicel Pacific Limited
07.2015 - 06.2019
Managed Projects for the Billing and Products Department for Digicel Pacific HUB
Region
Managed projects assigned by Senior Management of Digicel Pacific / Group
Successfully plan, monitor, execute and close out all assigned projects in a timely and cost-effective manner
Provide timelines and project plans for all Commercial Product Delivery
Lead VAS, Products and Development team for Digicel Central Resources
Ensure System Availability is maintained as per Standards
Demonstrate exceptional leadership within the project teams: both co-located and virtual, by exhibiting a sense of personal responsibility for achieving the project's
vision; and portraying a willingness to both accept and enforce accountability
Develop a project road map that captures high-level milestones and key integration
points based on the scope and continuously collaborates with Department Leads to confirm that department deliverables are achieved
Work with stakeholders to identify technical and business risks; develop mitigation
and contingency plans; monitor and re-evaluate risks through the project; and implement mitigation plans rapidly and contingency plans as required
Plan and prepare product roll out based on business requirements Responsible for the detection, analysis, resolution, measurement, and prevention of all Revenue
Leakage problems and Billing Fraud problems
Responsible for overall billing platform (Production, Test, Upgrades) Provide support for the Digicel Central operations in line with the agreed Service Level Agreement
(SLA)
Provide consultations/guidance (MOPs, Scripts, Screen Shots, on-call) to other
Digicel Markets whenever required
Liaise with Vendors required for each Project / Promotion and any other
requirement by Business.
Senior Billing Engineer
Digicel Pacific Limited
04.2013 - 06.2015
Provide timelines and project plans for all Commercial Product Delivery
Lead VAS and Products team for Digicel Central Resources
Ensure proper implementation of all Revenue affecting work, so as to eliminate the possibility of Revenue leakage
Senior Application and Server Support
Manage and Support IN Application and Servers
Train Pacific HUB Staffs on usage of products and services Application/Software
Testing and Sign Off
CRM/BSS Management Short Code Management SMSC/USSD Routing
Unix/Linux system Support and troubleshooting Unix/Linux Scripting
SSL Certs creation and installation in servers/browsers Support:
Digicel Mobile Money issues/queries
Billing Issues (Postpaid/Prepaid)
2G/3G/4G LTE 24-7 Support
System checks/maintenance for RedKnee and Sandvine Servers (Sun Solaris)
Systems and Applications Audit
Ensure system and hardware checks are done on daily basis and overall performance
are up to standard
Application Support Engineer
Digicel Pacific
10.2011 - 06.2013
Train Pacific HUB Staffs on usage of products and services Application/Software
Testing and Sign Off
CRM/BSS Management
Short Code Management
SMSC/USSD Routing
Unix/Linux system Support and troubleshooting
Unix/Linux Scripting
SSL Certs creation and installation in servers/browsers Support
Digicel Mobile Money issues/queries
Billing Issues (Postpaid/Prepaid)
2G/3G/4G LTE 24-7 Support
System checks/maintenance for RedKnee and Sandvine Servers (Sun Solaris)
Systems and Applications Audit
Education
Bachelor of Science - Computing and Information Systems
University of the South Pacific
Skills
Project Management, Analytical Thinking, B2B, Deployment, Software Development, Unix Shell Scripting, Linux Operating System, Java Programming, PHP Programming, Python Programming, C Programming, HTML, Agile Methodologies, Product Management, Information Technology Sales, Oracle Database, MySQL, Apache Tomcat, Automation, Microsoft Productsundefined
Timeline
Business Solutions Product Manager
Digicel PNG Limited
06.2021 - Current
Business Process Automation Manager
Digicel Pacific Limited
07.2019 - 05.2021
Project Manager Billing and VAS
Digicel Pacific Limited
07.2015 - 06.2019
Senior Billing Engineer
Digicel Pacific Limited
04.2013 - 06.2015
Application Support Engineer
Digicel Pacific
10.2011 - 06.2013
Bachelor of Science - Computing and Information Systems