Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic
Vaciseva Taletawa

Vaciseva Taletawa

Villawood,Australia

Summary

~ Highly-motivated employee with desire to take on new challenges. ~ Strong work ethic, adaptability and exceptional interpersonal skills. ~ Adept at working effectively unsupervised and quickly mastering new skills. ~ Hardworking employee with customer service, multitasking and time management abilities. ~ Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Mantra Hotel Sydney Airport
05.2025 - Current
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Greeted guests upon arrival and offered assistance.
  • Managed check-in and check-out procedures for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

RESERVATIONS AGENT

Pacific Resort Hotel Group
05.2022 - 12.2024
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Provided customers with information on hotel services, amenities, and packages.
  • Processed customer payments for reservations over the phone.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Verified customer information including contact details and payment method.
  • Assisted customers with special needs or requests such as room upgrades or late check-outs.
  • Follow up with customers after their stay to ensure satisfaction and address any issues.
  • Resolved guest complaints by providing exceptional customer service.
  • Maintained a thorough understanding of hotel policies and procedures.
  • Ensured all reservations were properly documented in the system.
  • Maintained confidentiality of customer information in compliance with privacy regulations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

GUEST SERVICE AGENT

Pacific Resort Rarotonga
06.2022 - 11.2022
  • Greeted quests with a friendly and welcoming attitude.
  • Performed check-in, check-out procedures for arriving, departing guests according to established standards.
  • Checked members and guests promptly for appointments.
  • Updated daily records such as occupancy reports, registration cards.
  • Responded to guests, including email, telephone, and in-person inquiries.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Offer guests details regarding the hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Provided concierge services for guests.
  • Managed group bookings efficiently with prompt response time.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Built and maintained productive relationships with employees.
  • Build detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Welcomed large volume of guests and improved overall customer service.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Shared key hotel information to guests and provided details about pool and restaurants.
  • Offer guests beverages and refreshments upon check-in.
  • Completed financial audits on a scheduled basis.
  • Handled guest requests for additional towels and linens by contacting the housekeeping department.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Handled cash transactions accurately while adhering to established accounting practices.
  • Established knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Provided information regarding room availability and rates to potential customers.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Made reservations for spa treatments, restaurants and golf times.
  • Made sure that all safety regulations were followed at all times.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.

WAITRESS, BARISTA & BARTENDER

Lulu Bar Café & Restaurant
02.2011 - 12.2017
  • Followed all safety regulations when handling hot beverages or machinery.
  • Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
  • Developed a working knowledge of different types of coffees and teas available in the shop.
  • Greeted customers and provided menus.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas and Americanos.
  • Inspected coffee brewing equipment to ensure proper functioning.
  • Maintained a clean and well-stocked work area throughout shifts.
  • Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
  • Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.

ASSISTANT CHEF

Air Terminal Services
04.2009 - 11.2010
  • Assisted Chef in preparing ingredients for various dishes.
  • Cleaned and organized kitchen equipment, appliances, and utensils.
  • Maintained cleanliness of work areas throughout shifts.
  • Stocked food items and supplies as needed.
  • Prepared salads, sandwiches, appetizers, and other menu items as instructed by Chef.
  • Checked freshness of food products prior to use.
  • Measured ingredients accurately for recipe preparation.
  • Ensured all safety protocols were followed during meal preparation.

Education

Certificate - Hospitality and Tourism

Fiji National University

Foundation Studies - undefined

Fiji National University

Certificate - Reception & Housekeeping, Tourism

University Of The South Pacific

Trade Certificate III - Cookery

Fiji National University
12.2009

Fiji School Leaving Certificate - undefined

Tilak High School
12.2008

Fiji Junior Certificate - undefined

Lautoka Muslim College
12.2005

Fiji Eighth Year Examination - undefined

Lautoka Primary School
01.2003

Skills

  • Customer reservations
  • Phone Etiquette
  • Upselling proficiency
  • Travel reservations
  • Customer Engagement
  • Time Management
  • Team collaboration
  • Attention to detail
  • Adaptability under pressure
  • Staff Relationship
  • Relationship building

Certification

  • Certificate in Reception & Housekeeping, Pacifica Institute of Tourism, Fiji Islands
  • American Lodging Educational Institute - Guest Service Gold Certificate, Cook Islands

Hobbies and Interests

Playing Volleyball & Netball

Socializing, Reading & Singing

Hanging around with friends at a local bar and listening to music

Adventurous

Having a healthy relationship with friends and colleagues

Timeline

Guest Service Agent

Mantra Hotel Sydney Airport
05.2025 - Current

GUEST SERVICE AGENT

Pacific Resort Rarotonga
06.2022 - 11.2022

RESERVATIONS AGENT

Pacific Resort Hotel Group
05.2022 - 12.2024

WAITRESS, BARISTA & BARTENDER

Lulu Bar Café & Restaurant
02.2011 - 12.2017

ASSISTANT CHEF

Air Terminal Services
04.2009 - 11.2010

Foundation Studies - undefined

Fiji National University

Certificate - Reception & Housekeeping, Tourism

University Of The South Pacific

Trade Certificate III - Cookery

Fiji National University

Fiji School Leaving Certificate - undefined

Tilak High School

Fiji Junior Certificate - undefined

Lautoka Muslim College

Fiji Eighth Year Examination - undefined

Lautoka Primary School

Certificate - Hospitality and Tourism

Fiji National University

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Vaciseva Taletawa