V A DULAKSHI PRIYASHANI
BURWOOD
Summary
Compassionate and dedicated Community Service Worker with hands-on experience supporting individuals across diverse backgrounds, including the elderly, people with disabilities, and vulnerable community members. Passionate about promoting dignity, empowerment, and access to essential services for those in need.
Support professional with strong track record in delivering exceptional assistance and fostering positive outcomes. Adept at navigating complex situations and providing reliable support to those in need. Known for collaboration and adaptability, ensuring team goals are achieved while maintaining flexibility.
Overview
6
6
years of professional experience
2024
2024
years of post-secondary education
Work History
Aged & Community Care Social Support Volunteer
Australian Red Cross
04.2024 - Current
- Provided regular social visits to older community members to reduce feelings of isolation and loneliness.
- Engaged participants in meaningful conversations and shared-interest activities such as board games, walks, or hobbies.
- Built positive, respectful relationships with elderly clients while promoting emotional wellbeing and community connection.
- Offered companionship and one-on-one support tailored to the individual needs and preferences of participants.
- Supported clients to maintain independence, confidence, and social engagement through consistent, friendly interaction.
- Reported observations and concerns to supervisors in accordance with Red Cross guidelines and duty-of-care protocols.
- Maintained confidentiality and demonstrated cultural sensitivity when interacting with clients from diverse backgrounds.
Personal Care Assistant
Nursing Agency
01.2024 - Current
- Provided emotional support and companionship to elderly and disabled clients in home or residential care settings.
- Maintained accurate and timely documentation of care activities using computerized charting systems.
- Monitored client environments to ensure safety and promptly responded to emergencies or urgent care needs.
- Assisted clients with activities of daily living, including bathing, dressing, grooming, toileting, and mobility support.
- Promoted client wellbeing by engaging in meaningful conversations and offering empathetic, person-centred care.
- Supported clients in maintaining daily hygiene and living standards, enhancing their comfort and dignity.
- Maintained clean, organized, and safe living spaces to support health and infection control standards.
Student Placement- NDIS Support Coordination
Quality Care Network
10.2024 - 01.2025
- Assisted in coordinating NDIS supports and services for participants in line with their individual goals and plans.
- Attended meetings with participants, families, and service providers to support the development and review of service agreements.
- Helped clients navigate the NDIS system, including understanding their plan, budgets, and available supports.
- Supported the implementation of NDIS plans by connecting clients with appropriate service providers.
- Maintained accurate case notes, records, and documentation in compliance with organizational and NDIS guidelines.
- Participated in risk assessments and helped identify barriers to service access or plan implementation.
- Developed skills in person-centered planning, strengths-based practice, and trauma-informed care.
- Supported the coordination of crisis responses and referrals to appropriate community services when needed.
- Observed and learned how to work effectively with people from diverse cultural and socio-economic backgrounds, including individuals with psychosocial, physical, and intellectual disabilities.
- Collaborated with the multidisciplinary team to advocate for client needs and support capacity-building strategies.
Home Care Service Worker
Mecwacare
09.2022 - 11.2022
- Provided companionship and emotional support to elderly clients, helping to reduce isolation and promote wellbeing.
- Assisted with light household tasks such as laundry, vacuuming, dusting, and maintaining a clean and safe home environment.
- Communicated effectively with clients, families, and healthcare professionals to ensure quality care and service continuity.
- Participated in ongoing training and continuing education programs to stay current with best practices in home care.
- Demonstrated empathy, patience, and professionalism when supporting clients from diverse cultural and social backgrounds.
- Observed and reported any concerns related to client health, safety, or emotional well-being to supervisors promptly.
Personal Care Assistant (Voluntary Worker)
Cancer Survival support Organization (Cancer Hospital Maharagama)
03.2021 - 08.2022
- Accompanied patients to medical appointments and assisted with transportation logistics when needed.
- Provided emotional support and companionship to individuals undergoing cancer treatment.
- Built strong, trusting relationships with patients and their family members through empathy and active listening.
- Supported patients in navigating hospital services and offered reassurance during challenging medical procedures.
- Maintained patient dignity and comfort while respecting cultural sensitivities and individual preferences.
Voluntary Worker
Holy Family Aged Care
09.2019 - 01.2021
- Answered phone calls and replied to inquiries or directed caller to appropriate personnel
- Set up tables and chairs and unloaded equipment for various volunteer events
- Attended weekly team meetings to discuss progress on projects and initiatives
- Created detailed reports on volunteer activities and accomplishments.
Education
Bachelor of Community Service: Community Service -
Stotts College
Certificate 3 in Individual Support -
Einstine College- Melbourne
First Aid And CPR -
Einstein College Melbourne
Manual Handling Training -
Einstein College
No Degree - Quality, Safety And You- NDIS Worker Orientation M -
NDIS Quality And Safeguards Commission
Diploma in Health Science -
Swinburne University of Technology
Skills
Active listening
Empathy display
Self-care strategies
Motivational interviewing
Boundary setting
Multicultural sensitivity
Referrals
Time management
Problem-solving
Teamwork and collaboration
Reference
Shane Gajanayake
0449510556
(Registered Nurse)
Binoygajanayake@gmail.com
Monash Health
Timeline
Student Placement- NDIS Support Coordination
Quality Care Network
10.2024 - 01.2025
Aged & Community Care Social Support Volunteer
Australian Red Cross
04.2024 - Current
Personal Care Assistant
Nursing Agency
01.2024 - Current
Home Care Service Worker
Mecwacare
09.2022 - 11.2022
Personal Care Assistant (Voluntary Worker)
Cancer Survival support Organization (Cancer Hospital Maharagama)
03.2021 - 08.2022
Voluntary Worker
Holy Family Aged Care
09.2019 - 01.2021
Certificate 3 in Individual Support -
Einstine College- Melbourne
First Aid And CPR -
Einstein College Melbourne
Manual Handling Training -
Einstein College
No Degree - Quality, Safety And You- NDIS Worker Orientation M -
NDIS Quality And Safeguards Commission
Diploma in Health Science -
Swinburne University of Technology
Bachelor of Community Service: Community Service -
Stotts College