Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Vaelupe Saena

Alice Springs,NT

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 7 years of performance. Skilled at drafting reports and business correspondence, emails with clients.

Overview

27
27
years of professional experience

Work History

Credit Management Advisor

Jacana Energy
06.2023 - Current
  • Answering incoming calls/Outbound calls
  • Collecting debt from customers with overdue accounts
  • Processing write offs
  • Checking and reviewing accounts via Milton Graham & Equifax
  • Assisting customers with accounts in debt
  • Processing spreadsheets for accounts at debt collection
  • Assisting customers who have been disconnected for non-payments
  • Processing emails on a daily basis
  • Following up on daily activities raised
  • Completing spreadsheets given by manager

Executive Assistant/Administration Officer

Territory Families, Housing and Communities
03.2023 - 06.2023
  • Answering phones
  • Assisting clients face to face
  • Monitoring Directors calendar on a day to day basis
  • Answering emails
  • Taking minutes where required
  • Assisting case managers
  • Booking cars for case managers

Customer Service Advisor/Senior Administrator/Data Audit Operator

Debitsuccess/Xplor Technologies
01.2016 - 01.2023
  • Responding to customer queries via email & phone
  • Responding to client queries via email & phone
  • Working with two separate systems for two separate billing providers within the same company (CRM & TRM)
  • Debt file queries both from customer and facility/recalling and closing debt collection accounts
  • Checking and reviewing each new account/for new memberships via CRM (Debitsuccess) & TRM (Paysmart)
  • Bank switches
  • Auditing/Reviewing outgoing correspondence
  • Liaising with clients (Gyms/Clubs)
  • Liaising with Finance department
  • Loading new accounts for both Paysmart & Debitsuccess
  • Transferring of new accounts (request from facilities - actioned internally)

Customer Consultant

Lumley Insurance
01.2006 - 01.2007
  • Responding to customer inquiries through various networks of communication i.e., phone, email, etc
  • Assisting claims processing with current and new customers
  • Answering incoming calls from new and existing customers and handling enquires
  • Log daily incoming mail and claims forms
  • Faxing and answering email enquiries

Claims Consultant

AA Insurance
01.2005 - 01.2006
  • General customer service and claims processing
  • Liaise between clients and mechanics when making vehicle or contents claims
  • Provide clients with information reports
  • Answer enquiries and solve problems relating to customer claims or enquiries on applications
  • Filing of claim applications that have been paid out or otherwise have been declined
  • Assist other staff on preparing claim forms to be sent out to client or company
  • Log claim forms and daily mail onto system
  • Meeting monthly KPI targets
  • Ensuring customer satisfaction and efficiency

Claims Administrator

Commonwealth Bank of Australia
01.2001 - 01.2004
  • Answering telephones between 50 to 80 calls per day
  • Customer service enquiries in regard to claim forms
  • Investigating customer disputes, and files where appropriate
  • Filing of claim files, and legal files
  • Logging Income Protection claim forms and distributing to the appropriate assessor
  • Preparing Income Protection claim forms to be sent out to clients
  • End of month catering and organisation of team meetings
  • Liaising with assessors and mediating between assessors and clients

Case Manager/Administrator

Auckland Legal Aid
01.1998 - 01.2001
  • Typing legal documentation for lawyers
  • Explaining legal process and terminology to clients
  • Diarising meetings and court dates
  • Editing, collating and filing documentation
  • Preparing Legal Aid applications
  • Liaising with clients, lawyers and court staff
  • Sorting out daily mail
  • Daily banking and secretarial duties
  • Occasional reception work when required

Education

Westlake Girls High School

Skills

  • Exceptional communication and interpersonal skills
  • Professional phone manner
  • Computer literacy in Microsoft programs
  • Excellent business relationship building skills
  • Well-organised and very attentive to detail
  • Accurate numeracy and cash handling skills
  • Ability to effectively prioritise tasks and meet deadlines

References

  • Rose Moore, Manager, 0439573028, Rose.Moore@jacanaenergy.com.au
  • Kristal Apelu, Mobile, +612 1268-5370, kristalapelu@hotmail.com

Volunteer Experience

  • Primary Teacher, The Church of Jesus Christ of Latter Day Saints, Ages 4-12, Taught Sunday lessons, Prepared lessons for Sunday school, and lessons for weekday activities, Supervised on Primary Trips, Supervised Sunday classes
  • Counsellor, The Church of Jesus Christ of Latter Day Saints, Ages 13-18, Taught Sunday lessons, Prepared Sunday lessons, Supervise on Youth night & Youth outings, Mentoring, Supervise youth girls where required

Timeline

Credit Management Advisor

Jacana Energy
06.2023 - Current

Executive Assistant/Administration Officer

Territory Families, Housing and Communities
03.2023 - 06.2023

Customer Service Advisor/Senior Administrator/Data Audit Operator

Debitsuccess/Xplor Technologies
01.2016 - 01.2023

Customer Consultant

Lumley Insurance
01.2006 - 01.2007

Claims Consultant

AA Insurance
01.2005 - 01.2006

Claims Administrator

Commonwealth Bank of Australia
01.2001 - 01.2004

Case Manager/Administrator

Auckland Legal Aid
01.1998 - 01.2001

Westlake Girls High School

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Vaelupe Saena