Vaheeda Sheik
Ballarat,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Volunteer
SES
03.2024 - Current
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Maintained clean, neat, and operational facilities to serve program needs.
Call Center Representative
Flybuys
01.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
LIC Of India, Branch Office
03.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Teacher
St.Francis De Sales School(SFS)
08.2017 - 03.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behaviour effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing established rules and consequences.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Bachelor of Science - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
Kakinada05.2017
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Team Collaboration
- Adaptability and Dependability
- Computer Skills
- Flexible Schedule
Languages
English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Volunteer
SES
03.2024 - Current
Call Center Representative
Flybuys
01.2024 - Current
Customer Service Representative
LIC Of India, Branch Office
03.2021 - 05.2023
Teacher
St.Francis De Sales School(SFS)
08.2017 - 03.2021
Bachelor of Science - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
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